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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Permanently deleted user
    • 24 يونيو، 2019 20:11
    2 تعليقات
  • game lens
    • Takinours
    • 24 يونيو، 2019 19:40
    0 تعليقات
  • Promotion / URL
    • Permanently deleted user
    • 24 يونيو، 2019 15:40
    1 تعليق
  • Attach a particle to the mouth
    • Vanessa
    • 24 يونيو، 2019 15:36
    2 تعليقات
  • Daz Assets To Lens Studio Tutorial
    • Dominique
    • 24 يونيو، 2019 07:46
    1 تعليق
  • Lens not working on Samsung J7 Prime
    • Bram van de Ven
    • 22 يونيو، 2019 10:46
    2 تعليقات
  • Lens Studio Templates are now on GitHub!
    • Kaitlyn Benitez-Strine
    • 20 يونيو، 2019 21:55
    1 تعليق
  • changing segmentation texture by tapping
    • Permanently deleted user
    • 20 يونيو، 2019 08:47
    1 تعليق
  • Lens Rejected for Copyright Violation
    • Deb Catalano
    • 20 يونيو، 2019 02:41
    1 تعليق
  • Scaling Issue: Preview vs Mobile
    • Permanently deleted user
    • 19 يونيو، 2019 23:24
    1 تعليق
  • 3d object anchor points?
    • Permanently deleted user
    • 19 يونيو، 2019 20:00
    1 تعليق
  • Custom Segementation
    • Pete Collins
    • 19 يونيو، 2019 13:13
    0 تعليقات
  • Help
    • beachben88
    • 18 يونيو، 2019 19:43
    6 تعليقات
  • Blank My Lenses
    • Permanently deleted user
    • 18 يونيو، 2019 12:01
    3 تعليقات
  • Delete Rejected Lenses
    • Permanently deleted user
    • 17 يونيو، 2019 18:55
    3 تعليقات
  • Local Business Filter
    • Permanently deleted user
    • 15 يونيو، 2019 03:13
    1 تعليق
  • lens rejection
    • Deem Designer
    • 14 يونيو، 2019 18:25
    2 تعليقات
  • file size is more than 4 MB
    • Mahmoud Mukhtar
    • 12 يونيو، 2019 19:51
    2 تعليقات
  • User experience problem with Lens Studio: UNREASONABLE TOO MUCH MEMORY USAGE AND FREEZES (Hardware)
    • David Dimalanta
    • 13 يونيو، 2019 01:43
    • تم التحرير
    6 تعليقات
  • how to make a filter style lens
    • goseminoles97
    • 10 يونيو، 2019 20:12
    2 تعليقات
  • Issue: Update exisitng lense using different project
    • hitpatel2328
    • 10 يونيو، 2019 09:06
    1 تعليق
  • Geolens or sponsored lens unlocked with code?
    • Permanently deleted user
    • 7 يونيو، 2019 13:25
    4 تعليقات
  • Face Mesh Neck Movement
    • Permanently deleted user
    • 7 يونيو، 2019 12:08
    • تم التحرير
    4 تعليقات
  • Lens under review 18+ hours
    • Emile swain
    • 6 يونيو، 2019 10:26
    2 تعليقات
  • Face Stretch effects Segmentation
    • Permanently deleted user
    • 6 يونيو، 2019 05:36
    3 تعليقات
  • Different images on left/right of the glasses
    • Permanently deleted user
    • 4 يونيو، 2019 21:09
    1 تعليق
  • My lens got rejected for no reason
    • Noah Grose
    • 4 يونيو، 2019 19:15
    2 تعليقات
  • FBX animation and Shadows
    • Pete Collins
    • 4 يونيو، 2019 13:27
    3 تعليقات
  • Lens Studio creation for an event
    • Permanently deleted user
    • 3 يونيو، 2019 18:55
    3 تعليقات
  • Uses Snap trademarks or products or suggests endorsement by Snap
    • Colin Tucker
    • 3 يونيو، 2019 18:33
    • تم التحرير
    7 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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