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  • Material Editor does not work on device
    • lisichka ggg
    • July 25, 2020 19:12
    1 comment
  • 3D Fox Mask - Max Rival
    • Permanently deleted user
    • July 25, 2020 16:30
    1 comment
  • Check out this :
    • mrcloud19
    • July 25, 2020 04:30
    2 comments
  • add noise in Lens Studio ( arabic )
    • ibrahimalrwili
    • July 25, 2020 01:53
    • Edited
    3 comments
  • Holographic Chanel Logo
    • Permanently deleted user
    • July 24, 2020 21:53
    3 comments
  • Selling My Lenses
    • Permanently deleted user
    • July 24, 2020 21:50
    0 comments
  • NDI Virtual Input Issue
    • william.torres1015
    • July 24, 2020 21:50
    0 comments
  • My lens 13m ^_^
    • sshammeri
    • July 24, 2020 13:18
    1 comment
  • Multiple Touch Events
    • Permanently deleted user
    • July 24, 2020 12:40
    2 comments
  • error when trying to use copy frame on segmentation filter
    • Kavin Kumar
    • July 24, 2020 10:39
    0 comments
  • Watch lens
    • Jimena Depresbiteris
    • July 24, 2020 09:10
    1 comment
  • Opacity Texture: flickering line issue
    • ichabodcole
    • July 24, 2020 08:49
    0 comments
  • lens party ๐ŸŽ‰
    • ibrahimalrwili
    • July 24, 2020 06:16
    1 comment
  • Play video on curved surface as marker
    • hitpatel2328
    • July 24, 2020 00:57
    0 comments
  • to create buttons to change the Post Effects
    • ABOD
    • July 23, 2020 19:47
    2 comments
  • 3 New Lenses that use the Face Mask Classification and Segmentation Example
    • Sam Finding
    • July 23, 2020 05:13
    • Edited
    0 comments
  • Pink Trees!
    • SirQu3ntin
    • July 22, 2020 23:58
    1 comment
  • Mirror Effect Lens
    • Permanently deleted user
    • July 22, 2020 21:16
    1 comment
  • Lens Rejected
    • SirQu3ntin
    • July 22, 2020 18:25
    • Edited
    6 comments
  • NEED HELP !!
    • Permanently deleted user
    • July 22, 2020 17:02
    0 comments
  • Pushing lens error
    • Biistis
    • July 22, 2020 13:41
    2 comments
  • Realistic Horse Head Mask
    • Mike TheMechanic
    • July 24, 2020 05:17
    • Edited
    3 comments
  • Blink to change lenses
    • Kanz
    • July 22, 2020 12:34
    1 comment
  • Eid Al Adha
    • qatar4u
    • July 22, 2020 09:53
    2 comments
  • Multiple Faces with Head Binding using same source
    • Mike TheMechanic
    • July 22, 2020 09:28
    1 comment
  • try out my new "PINK CITY" lens
    • krazzyjanak
    • July 22, 2020 08:23
    1 comment
  • Facial expression values very low (sneer, funnel, ...)
    • Mike TheMechanic
    • July 22, 2020 08:14
    • Edited
    2 comments
  • new really cool lens
    • lets jam
    • July 22, 2020 07:07
    0 comments
  • Happy Eid
    • qatar4u
    • July 22, 2020 04:13
    • Edited
    1 comment
  • Use of Image Marker other...?
    • Armelioo
    • July 22, 2020 01:25
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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