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  • hey! any help on this?
    • chamvan1022
    • August 02, 2020 03:23
    • Edited
    1 comment
  • i need good help plz ^_^
    • sshammeri
    • August 02, 2020 00:47
    1 comment
  • VHS color
    • qm.to
    • August 01, 2020 22:48
    1 comment
  • webcam not working after uninstall
    • Permanently deleted user
    • August 01, 2020 14:26
    0 comments
  • webcam not working after uninstall
    • Permanently deleted user
    • August 01, 2020 14:26
    2 comments
  • change scale and position
    • גרה פיינבוך
    • August 01, 2020 12:14
    1 comment
  • Rhythmz- the sparkle filter
    • harish_dbian
    • August 01, 2020 08:06
    2 comments
  • Check the all new SALMON-O filter
    • harish_dbian
    • August 01, 2020 08:05
    2 comments
  • Eid Mubarak
    • qatar4u
    • August 01, 2020 06:13
    1 comment
  • 90s summer vibe
    • Permanently deleted user
    • August 01, 2020 04:31
    1 comment
  • Justified text alignment
    • Marco Vanossi
    • August 01, 2020 01:47
    1 comment
  • Loading Keras Models
    • Permanently deleted user
    • July 31, 2020 22:47
    2 comments
  • Subscribed status
    • modelsbymike3d
    • July 31, 2020 21:00
    1 comment
  • [Simple Tutorial] Face expressions(VIDEO GUIDE)(THIS IS A OLD POST)
    • ItzJustSamu
    • May 29, 2022 17:10
    • Edited
    16 comments
  • car radar lens
    • simsmok
    • July 31, 2020 16:02
    2 comments
  • [Project] 3D Object Face Template
    • Wolf
    • August 19, 2020 19:55
    • Edited
    0 comments
  • Glitch Distortion Lines
    • Permanently deleted user
    • July 31, 2020 10:10
    3 comments
  • VINTAGE TEAL (my first lens!)
    • Permanently deleted user
    • July 31, 2020 03:08
    1 comment
  • Using ZOOM on MAC
    • RENATA KELLER
    • July 31, 2020 02:12
    1 comment
  • Can Face Stretch not affect background when using segmentation?
    • Steven
    • July 30, 2020 16:56
    4 comments
  • VSCO orange tinted lens
    • Shemar176
    • July 30, 2020 16:53
    0 comments
  • [Guide] Object Detection ML
    • Wolf
    • July 30, 2020 21:59
    • Edited
    9 comments
  • Kira kira / bling effect
    • Biistis
    • July 30, 2020 16:30
    1 comment
  • Eid Cards
    • qatar4u
    • July 30, 2020 12:58
    0 comments
  • friendship day filter
    • krazzyjanak
    • July 30, 2020 05:14
    0 comments
  • My first ever ml lens
    • Nitika Ramesh
    • July 30, 2020 03:49
    2 comments
  • custom color fire glasses!
    • Permanently deleted user
    • July 29, 2020 19:07
    0 comments
  • #RafaleInIndia
    • Igunnusaluja
    • July 29, 2020 18:50
    0 comments
  • indie grain x kira
    • j.patn
    • July 29, 2020 17:20
    0 comments
  • To snapchat team
    • Kanz
    • July 29, 2020 16:38
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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