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  • snap canvas
    • r-aqqq
    • August 13, 2020 01:32
    0 comments
  • Reading the camera depth or plane layer
    • Permanently deleted user
    • August 12, 2020 22:37
    0 comments
  • New Filter!! (tan sparkles)
    • Permanently deleted user
    • August 12, 2020 21:56
    0 comments
  • ~TUTORIAL: Edge Binding Sparkles/Particles!
    • Permanently deleted user
    • August 14, 2020 21:49
    • Edited
    0 comments
  • Can a user choose from different mustaches in a single lens?
    • Permanently deleted user
    • August 12, 2020 15:23
    1 comment
  • How to transfer data to other apps or servers via communication from Lens
    • Permanently deleted user
    • August 12, 2020 13:15
    2 comments
  • How to spawn particles when a user smile
    • Permanently deleted user
    • August 14, 2020 15:33
    • Edited
    1 comment
  • عدسة جديدة
    • mahmood-hisham
    • August 12, 2020 06:29
    0 comments
  • How To Set An Object Detection Trigger and Response?
    • JT
    • August 12, 2020 02:31
    0 comments
  • Summer Sun Lense
    • leo2007fle
    • August 11, 2020 22:18
    • Edited
    0 comments
  • indie kira
    • j.patn
    • August 11, 2020 17:43
    5 comments
  • NO FILTER
    • krishmankoo13
    • August 11, 2020 11:44
    0 comments
  • How to
    • mohandhir
    • August 11, 2020 10:52
    0 comments
  • Face Texture on Face Mesh
    • Leon The Peon
    • August 11, 2020 10:35
    3 comments
  • Snapcode link not working
    • Permanently deleted user
    • August 11, 2020 03:39
    1 comment
  • No puedo usar snapcamera en google meet.
    • Permanently deleted user
    • August 11, 2020 02:31
    2 comments
  • Tilt Shift Effect?
    • SirQu3ntin
    • August 10, 2020 20:37
    2 comments
  • Banana with dog head
    • Wolf
    • August 12, 2020 09:52
    • Edited
    0 comments
  • new lens
    • Permanently deleted user
    • August 10, 2020 10:28
    0 comments
  • Re-order assets
    • Marco Vanossi
    • August 10, 2020 02:58
    0 comments
  • Adding blings In Lens Studio
    • nana_mitch
    • August 09, 2020 17:48
    1 comment
  • Ahuofe Snap lens - Orange and Grey Effect
    • nana_mitch
    • August 09, 2020 17:41
    0 comments
  • Adding blings or glit
    • nana_mitch
    • August 09, 2020 17:06
    1 comment
  • KRISH MANKOO
    • krishmankoo13
    • August 09, 2020 17:03
    0 comments
  • Verification snapchat
    • Troll.punjabi
    • August 09, 2020 13:50
    2 comments
  • My Snap Lenses Page
    • qatar4u
    • August 09, 2020 09:59
    0 comments
  • Coffee Arabic Text
    • qatar4u
    • August 09, 2020 09:48
    0 comments
  • Official lens creator
    • hsaini1890
    • August 09, 2020 05:41
    1 comment
  • Rounded corners for text objects
    • Marco Vanossi
    • August 09, 2020 03:29
    1 comment
  • Hey their I crest many lenses
    • yara2808
    • August 09, 2020 02:58
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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