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  • lens stuck in review
    • j.patn
    • July 29, 2020 09:52
    2 comments
  • indie vibe || new filter!!
    • Permanently deleted user
    • July 29, 2020 03:15
    • Edited
    0 comments
  • How do activate trigger only when mouth open wide?
    • Permanently deleted user
    • July 28, 2020 23:37
    3 comments
  • My Twin & My Other Twin not working - Snap Inc. Filters
    • none
    • July 28, 2020 23:33
    0 comments
  • hiii here's another filter!! :))
    • Permanently deleted user
    • July 28, 2020 23:21
    0 comments
  • orbit, a space themed lens
    • Jonah-Cohn
    • July 28, 2020 20:42
    1 comment
  • happy eid
    • ibrahimalrwili
    • July 28, 2020 20:24
    0 comments
  • check out my new lens! ♡
    • Permanently deleted user
    • July 28, 2020 17:34
    0 comments
  • check out my filter!!
    • Permanently deleted user
    • July 28, 2020 16:07
    1 comment
  • new lens
    • j.patn
    • July 28, 2020 12:26
    2 comments
  • Free for everyone, create a 3D header
    • ibrahimalrwili
    • July 28, 2020 07:52
    1 comment
  • Green Like Me (first filter)
    • P Pascall
    • July 28, 2020 04:40
    0 comments
  • Displaying text from script onto screen
    • Lachlan
    • July 28, 2020 03:05
    6 comments
  • Alltime Views dont change
    • SirQu3ntin
    • July 27, 2020 21:08
    3 comments
  • I want to verify
    • Has5z
    • July 27, 2020 21:01
    1 comment
  • why my 3d object depth( Mask) set is not working lens studio
    • Customer report
    • July 27, 2020 17:54
    1 comment
  • Dynamic Text : Date / Time
    • Permanently deleted user
    • July 27, 2020 15:47
    • Edited
    2 comments
  • Tracking head shake
    • Permanently deleted user
    • July 27, 2020 14:04
    3 comments
  • Using hand gestures to make a sign language lens
    • Permanently deleted user
    • July 27, 2020 11:20
    1 comment
  • bling effect
    • j.patn
    • July 27, 2020 10:59
    2 comments
  • Colours Effects
    • qatar4u
    • July 27, 2020 10:58
    0 comments
  • Screen Text : FName without LName
    • Permanently deleted user
    • July 27, 2020 05:38
    2 comments
  • Views not Updating
    • prestonvlittle
    • July 26, 2020 23:16
    5 comments
  • Help With Google Colab (style transfer)
    • nolan_742
    • July 26, 2020 20:34
    • Edited
    4 comments
  • new lens
    • j.patn
    • July 26, 2020 13:09
    0 comments
  • stuck in review
    • j.patn
    • July 26, 2020 09:07
    7 comments
  • Style Transfer error
    • nolan_742
    • July 26, 2020 04:41
    3 comments
  • Can Snap Camera (desktop) Make Sound?
    • Niftyc
    • July 26, 2020 04:23
    2 comments
  • Sticky Notes
    • Sam Finding
    • July 26, 2020 00:11
    • Edited
    0 comments
  • Sharpness
    • Malmiller5
    • July 25, 2020 22:13
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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