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  • HAMAD SA ( SHARK Attack )
    • Wolf
    • July 14, 2020 13:06
    0 comments
  • How can I get the “twin” filter without the morphing face action
    • Leaheart11
    • July 14, 2020 05:34
    0 comments
  • How can I get the “twin” filter without the morphing action
    • Leaheart11
    • July 14, 2020 05:31
    1 comment
  • عرعر
    • Saadxx924
    • July 14, 2020 01:12
    1 comment
  • Creator
    • arikaakku
    • July 13, 2020 22:36
    2 comments
  • Cool Flame Glasses
    • ttsutter
    • July 13, 2020 16:28
    • Edited
    1 comment
  • bling effect
    • j.patn
    • July 12, 2020 18:23
    2 comments
  • new lens
    • j.patn
    • July 12, 2020 18:21
    2 comments
  • new lens
    • j.patn
    • July 12, 2020 18:20
    0 comments
  • lens stuck in review
    • j.patn
    • July 12, 2020 14:07
    1 comment
  • Blue Eyes
    • qatar4u
    • July 12, 2020 12:56
    2 comments
  • Can i give user to access zoom in-out in camera roll lens?
    • iamhaamoo
    • July 12, 2020 12:16
    4 comments
  • Kurdish
    • Hamoka7
    • July 12, 2020 08:11
    1 comment
  • Kurdish
    • Hamoka7
    • July 12, 2020 08:11
    1 comment
  • Upload
    • Hamoka7
    • July 12, 2020 08:08
    1 comment
  • Mask
    • Hamoka7
    • July 12, 2020 08:08
    1 comment
  • Face X2
    • Hamoka7
    • July 12, 2020 08:07
    1 comment
  • Night night
    • Hamoka7
    • July 12, 2020 08:07
    1 comment
  • 3d Walks
    • ibrahimalrwili
    • July 12, 2020 02:15
    1 comment
  • color correction not accurate
    • heyimvegetarian
    • July 12, 2020 01:52
    4 comments
  • pepsiman
    • ibrahimalrwili
    • July 12, 2020 01:34
    • Edited
    1 comment
  • joker
    • ibrahimalrwili
    • July 12, 2020 01:32
    2 comments
  • Video beginner tutorial on adding & using scripts in LS 2.0/3.0
    • Brandon / Apoc
    • July 11, 2020 22:35
    1 comment
  • ALIEN FACE EXPRESSION
    • ItzJustSamu
    • July 11, 2020 22:08
    3 comments
  • background black and white , person in color . example and download
    • ibrahimalrwili
    • July 11, 2020 21:16
    • Edited
    5 comments
  • Blender Feature
    • ItzJustSamu
    • July 11, 2020 19:19
    0 comments
  • Photo Sender
    • iamhaamoo
    • July 11, 2020 19:12
    0 comments
  • First lense
    • Gurraaass
    • July 11, 2020 11:04
    1 comment
  • Aik
    • Gurraaass
    • July 11, 2020 11:02
    1 comment
  • Official Lens Creator
    • mohandhir
    • July 11, 2020 03:49
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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