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  • Snap Camera Script
    • Richard Gray
    • June 30, 2020 20:25
    2 comments
  • Animating Particle Emitter?
    • Permanently deleted user
    • June 30, 2020 19:51
    1 comment
  • Day
    • krazzyjanak
    • June 30, 2020 18:44
    1 comment
  • pons&skrylle
    • Permanently deleted user
    • June 30, 2020 18:10
    0 comments
  • style transfer 3
    • ibrahimalrwili
    • June 30, 2020 16:48
    0 comments
  • style transfer 2
    • ibrahimalrwili
    • June 30, 2020 16:46
    0 comments
  • New Color Correction Textures
    • Kanz
    • June 30, 2020 16:45
    • Edited
    2 comments
  • style transfer 1
    • ibrahimalrwili
    • June 30, 2020 16:44
    0 comments
  • lightning sky
    • ibrahimalrwili
    • June 30, 2020 16:41
    0 comments
  • Lightsaber
    • x2020cv
    • June 30, 2020 15:46
    • Edited
    0 comments
  • Video texture in segmentation controller not playing sometimes
    • Jeremy Peterson
    • June 30, 2020 15:26
    1 comment
  • Unavailable to login and save lens
    • Khushnoor381
    • June 30, 2020 09:29
    2 comments
  • rejected for false reasons
    • j.patn
    • June 30, 2020 06:56
    2 comments
  • Eyes Lens
    • qatar4u
    • June 30, 2020 04:47
    0 comments
  • new lenss
    • Maha
    • June 30, 2020 01:49
    1 comment
  • Updating face texture doesn't update preview
    • Marco Vanossi
    • June 30, 2020 00:58
    3 comments
  • Butterfly
    • qatar4u
    • June 29, 2020 15:49
    0 comments
  • Sun Glasses
    • qatar4u
    • June 29, 2020 15:32
    0 comments
  • BORA !
    • Aiman Alwaeli
    • June 29, 2020 13:49
    0 comments
  • MOON !
    • Aiman Alwaeli
    • June 29, 2020 13:47
    0 comments
  • HEAD 3D
    • Aiman Alwaeli
    • June 29, 2020 13:45
    0 comments
  • I need help "cat template"
    • Permanently deleted user
    • June 29, 2020 08:26
    3 comments
  • Add @ When Lens Opens
    • savannahshu
    • June 29, 2020 04:10
    1 comment
  • Face crop texture vs Face texture
    • Marco Vanossi
    • June 29, 2020 00:53
    • Edited
    1 comment
  • Image frame for landmarks
    • Marco Vanossi
    • June 28, 2020 23:19
    • Edited
    1 comment
  • Eye tracking rotation only syntax error
    • Jonah-Cohn
    • June 28, 2020 20:24
    2 comments
  • Snowball Fight using Spectacles Depth Template
    • Sam Finding
    • June 28, 2020 18:46
    1 comment
  • "Scratch Art" with new Edge Detection ARCore Depth API Template
    • Sam Finding
    • June 28, 2020 18:31
    • Edited
    41 comments
  • Skeletal tracking
    • Richard Gray
    • June 28, 2020 13:09
    1 comment
  • Lens statisctics
    • Biistis
    • June 28, 2020 11:40
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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