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  • Downloading Lens Studio V2.3.1
    • Permanently deleted user
    • June 28, 2020 10:49
    • Edited
    2 comments
  • Data Persistence Through Lens Update (Persistent Data)
    • furgfury12
    • June 28, 2020 03:01
    2 comments
  • Snapchatters
    • hind_albloushi
    • June 28, 2020 02:23
    1 comment
  • save log to file
    • Marco Vanossi
    • June 28, 2020 00:38
    1 comment
  • snap filtre geolocalisation HELP
    • Permanently deleted user
    • June 27, 2020 23:27
    • Edited
    1 comment
  • how do make text disappear when i take the picture
    • Permanently deleted user
    • June 27, 2020 22:48
    2 comments
  • Add post effect to one camera layer onlyy
    • zahrabbas
    • June 27, 2020 20:53
    1 comment
  • Studio Light
    • realsufiyann
    • June 27, 2020 19:57
    0 comments
  • Vote lens
    • Kanz
    • June 27, 2020 16:55
    1 comment
  • Lens not zooming in
    • MelmoMaggins16
    • June 27, 2020 16:44
    6 comments
  • official lens creator
    • simsmok
    • June 27, 2020 09:29
    1 comment
  • How to put Procedural Texture Script onto the Material Editor?
    • fncischen
    • June 27, 2020 00:43
    2 comments
  • [Tutorial] Mini Game 02 -- Duplicate & Recycle Textures and Materials Featured
    • Nico S
    • September 24, 2020 21:58
    • Edited
    1 comment
  • Facial expressions
    • Permanently deleted user
    • June 26, 2020 20:55
    1 comment
  • Snap movie
    • Kanz
    • June 26, 2020 20:44
    1 comment
  • Snapchat wallet
    • Kanz
    • June 26, 2020 20:39
    1 comment
  • snapML 2D output
    • Marco Vanossi
    • June 26, 2020 20:32
    1 comment
  • Distance measurement
    • Kanz
    • June 26, 2020 20:27
    1 comment
  • Compass
    • Kanz
    • June 26, 2020 20:22
    1 comment
  • Publish my lens permanently
    • mr_odedra331
    • June 26, 2020 13:51
    0 comments
  • New lens
    • r-aqqq
    • June 25, 2020 22:38
    0 comments
  • Best Dad Baseball Cap
    • Permanently deleted user
    • June 25, 2020 19:27
    0 comments
  • Support LGBTQ
    • subham-rmodi
    • June 25, 2020 12:51
    0 comments
  • can you earn money?
    • Permanently deleted user
    • June 25, 2020 12:43
    1 comment
  • Puzzle
    • Kanz
    • June 25, 2020 10:30
    1 comment
  • Facial landmarks real world metrics
    • Marco Vanossi
    • June 25, 2020 05:40
    2 comments
  • Store user picture uploads
    • Marco Vanossi
    • June 25, 2020 05:39
    2 comments
  • Change the shoes
    • Kanz
    • June 24, 2020 19:46
    0 comments
  • Background With Hole For Face
    • Permanently deleted user
    • June 24, 2020 15:27
    5 comments
  • UI Button
    • xmayasnapxp
    • June 24, 2020 14:20
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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