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  • stay safe
    • lavishjassal1
    • September 26, 2020 12:05
    1 comment
  • stay safe
    • lavishjassal1
    • September 26, 2020 12:04
    2 comments
  • [Tutorial] how to create a diving lens with an explanation of how to install a particles
    • Maha
    • September 27, 2020 05:11
    • Edited
    1 comment
  • Monstera
    • Sarthak.gupta9
    • September 26, 2020 08:48
    1 comment
  • Sidhu moosewala x sanjay ditt
    • Permanently deleted user
    • September 26, 2020 08:36
    1 comment
  • A new explanation in Arabic from a series of explanations of the Lens Studio program
    • Maha
    • September 27, 2020 05:10
    • Edited
    1 comment
  • Orange Sun
    • Lilmubrown
    • September 26, 2020 03:56
    2 comments
  • DISPOSABLE EFFECT
    • guccikaden
    • September 26, 2020 01:44
    1 comment
  • AUTUMN X
    • offcialmalcolm
    • September 26, 2020 01:24
    3 comments
  • new lens
    • Permanently deleted user
    • September 26, 2020 00:54
    2 comments
  • how to allow user to move and scale 2d object
    • Permanently deleted user
    • September 25, 2020 18:43
    6 comments
  • New Website
    • RYΛN SHIELDS
    • September 25, 2020 16:48
    9 comments
  • Aiapaec - chief deity of the Mochica culture (Peru)
    • Emiliusvgs
    • September 25, 2020 16:18
    5 comments
  • TensorFlow model to Lens Studio
    • RYΛN SHIELDS
    • September 25, 2020 16:12
    2 comments
  • Lens Creator on College Applications
    • Permanently deleted user
    • September 25, 2020 15:33
    • Edited
    1 comment
  • Taking a video shows a frame to the left and right of the screen unrendered
    • dannymarree
    • September 25, 2020 13:34
    3 comments
  • lens views stuck
    • lavishjassal1
    • September 25, 2020 13:11
    8 comments
  • 3D Object Jitter
    • Peter Steiner
    • September 25, 2020 12:54
    5 comments
  • Custom UI Slider/Picker
    • n_3thaniel
    • September 25, 2020 11:34
    4 comments
  • My dance lens are new. I hope you like it
    • mbtuae
    • September 25, 2020 10:34
    2 comments
  • 1860's Style Transfer Filter
    • Permanently deleted user
    • September 25, 2020 10:02
    2 comments
  • face mask
    • trendalmamlkah
    • September 25, 2020 07:09
    1 comment
  • aku
    • trendalmamlkah
    • September 25, 2020 07:08
    1 comment
  • Include user's avatar in UserContextSystem?
    • Permanently deleted user
    • September 25, 2020 07:03
    1 comment
  • Is it possible to set a layer number through script
    • MrOwlidian
    • September 25, 2020 06:34
    2 comments
  • ELIXIR GRAIN BEAUTY LENS
    • ishpreetsingh22
    • September 25, 2020 06:26
    1 comment
  • Sketch ME New machine learning Lens
    • ishpreetsingh22
    • September 25, 2020 06:25
    1 comment
  • Removing unused resources
    • Peter Steiner
    • September 25, 2020 02:28
    3 comments
  • DESERT
    • arpitappi29
    • September 25, 2020 02:16
    1 comment
  • AVATAR
    • arpitappi29
    • September 25, 2020 02:12
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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