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  • individual statistics not updating
    • wifeysorrels
    • October 02, 2020 23:08
    9 comments
  • Moving Grain
    • patrgauthier
    • October 02, 2020 21:25
    3 comments
  • Lens Studio gets stuck and won't save the project
    • Camila Gómez
    • October 02, 2020 16:52
    3 comments
  • Check out my lenses!
    • Dank Comedy
    • October 02, 2020 16:12
    1 comment
  • How to export Face Occluder mesh to 3dsmax?
    • Permanently deleted user
    • October 02, 2020 13:01
    5 comments
  • joke
    • Permanently deleted user
    • October 02, 2020 09:56
    1 comment
  • lens for beauty face
    • Permanently deleted user
    • October 02, 2020 09:55
    1 comment
  • photograph
    • Permanently deleted user
    • October 02, 2020 09:52
    1 comment
  • vsco lens
    • Permanently deleted user
    • October 02, 2020 09:51
    1 comment
  • 3d lens
    • Permanently deleted user
    • October 02, 2020 09:50
    1 comment
  • my lens has 2M views !!
    • Permanently deleted user
    • October 02, 2020 09:44
    1 comment
  • NIGHT
    • Permanently deleted user
    • October 02, 2020 09:27
    1 comment
  • hope
    • trendalmamlkah
    • October 02, 2020 08:42
    1 comment
  • pigeon
    • trendalmamlkah
    • October 02, 2020 08:37
    1 comment
  • fahad
    • trendalmamlkah
    • October 02, 2020 08:36
    0 comments
  • PUNKIN SPICE https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=537f53423703417a926f4fcf31638db7&metadata=01
    • ilikeelliot007
    • October 02, 2020 06:56
    3 comments
  • Glossary / Dictionary Lens
    • Cheema
    • October 02, 2020 05:27
    3 comments
  • Art lens for photographer
    • Hamad
    • October 02, 2020 04:38
    1 comment
  • funny
    • trendalmamlkah
    • October 02, 2020 01:54
    1 comment
  • Fall / Halloween Lens
    • patrgauthier
    • October 02, 2020 01:36
    1 comment
  • Halloween set 001
    • Dennis Windowmaker
    • October 02, 2020 00:40
    1 comment
  • Check out my funny face lense
    • Andraey_3k
    • October 01, 2020 22:06
    2 comments
  • Tongue Out Detection with Blendshapes
    • Noah Lupowitz
    • October 01, 2020 18:49
    • Edited
    1 comment
  • New creator
    • amandeep102
    • October 01, 2020 18:32
    4 comments
  • Check out my new Saturated lens!
    • amandeep102
    • October 01, 2020 18:26
    7 comments
  • dragon
    • trendalmamlkah
    • October 01, 2020 16:52
    1 comment
  • Halloween 2148 Lens/Filter
    • Elitegamer10k
    • October 01, 2020 16:21
    2 comments
  • Check out my lenses
    • Dank Comedy
    • October 01, 2020 16:11
    2 comments
  • Render Target resolution settings
    • Denis Korobov
    • October 01, 2020 12:46
    1 comment
  • White
    • Permanently deleted user
    • October 01, 2020 12:10
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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