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  • city lights
    • dar1oooo
    • September 29, 2020 06:21
    2 comments
  • changing skin color lens > Ta
    • Permanently deleted user
    • September 29, 2020 04:58
    1 comment
  • uneven application of copyright and lenses taken down
    • alice.atz
    • September 28, 2020 20:31
    3 comments
  • Power 002
    • Dennis Windowmaker
    • September 28, 2020 18:52
    2 comments
  • Shrek - Face Paint & Ears
    • C MacLaren
    • September 28, 2020 12:28
    2 comments
  • How to turn default state to off
    • dipshah99
    • September 28, 2020 10:34
    2 comments
  • mt๐Ÿ’•๐Ÿ’•๐Ÿ’•
    • trendalmamlkah
    • September 28, 2020 02:47
    2 comments
  • Lenses Missing?
    • caderadurh
    • September 28, 2020 01:31
    1 comment
  • Public profile
    • Official_1lol
    • September 28, 2020 01:13
    1 comment
  • Lens studio insights
    • offcialmalcolm
    • September 27, 2020 19:32
    3 comments
  • OCEANA BLUE X
    • offcialmalcolm
    • September 27, 2020 18:50
    1 comment
  • mt
    • trendalmamlkah
    • September 27, 2020 16:27
    0 comments
  • New Creator Here! Please Share and Enjoy!
    • wifeysorrels
    • September 27, 2020 16:23
    3 comments
  • Insane New 2148 Lens
    • Elitegamer10k
    • September 27, 2020 15:18
    3 comments
  • Amazing and original Lens ! "Samurai 3"
    • Permanently deleted user
    • September 27, 2020 14:28
    2 comments
  • Holiday VR and Drummer POV | Virtual Reality Lenses!
    • Permanently deleted user
    • September 27, 2020 13:56
    4 comments
  • Snap Camera doesn't work in Microsoft Teams MAC
    • Permanently deleted user
    • September 27, 2020 13:08
    2 comments
  • Public Profiles For All Snapchat Users
    • jawbite
    • September 27, 2020 07:43
    • Edited
    4 comments
  • Face highlight
    • qm.to
    • September 27, 2020 06:08
    1 comment
  • Lins size
    • Maha
    • September 27, 2020 05:28
    • Edited
    1 comment
  • Cotton Candy Kira
    • guccikaden
    • September 27, 2020 01:23
    2 comments
  • Face Stickers v1
    • guccikaden
    • September 27, 2020 01:22
    3 comments
  • Lens Stats Frozen
    • Permanently deleted user
    • September 26, 2020 21:39
    3 comments
  • catfish
    • soniasandhu9105
    • September 26, 2020 21:29
    2 comments
  • Face tracking for portrait mode rotated webcam
    • Permanently deleted user
    • September 26, 2020 19:51
    • Edited
    1 comment
  • Tensorflow model reshape layer converter does not support 3-D shape when trying to import .pb model
    • Permanently deleted user
    • September 26, 2020 15:01
    1 comment
  • [Tutorial] How To Create the Animated/Moving Film Grain Effect
    • bleartkepuska
    • September 26, 2020 14:57
    1 comment
  • lens rejected help
    • Permanently deleted user
    • September 26, 2020 14:40
    3 comments
  • My lenses and profiles don't show up in search
    • x.man1978
    • September 26, 2020 13:42
    2 comments
  • ev
    • trendalmamlkah
    • September 26, 2020 13:36
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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