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Lens Stats Frozen

  • Same here, mine are stuck at 45.18 million. Its stuck at that number nearly for 2 weeks now xD

    But the statistics of each lens itselves works perfectly fine.




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  • Hi Avery, this has been mentioned earlier on a few other posts, but the main reason why Insights aren’t working on both Snapchat and Lens Studio, is because Snapchat is updating / fixing / rolling out “Public Profiles” but for everyone, which should be happening soon, this has been very frustrating for many users, but this is what we’re currently having to go through while / till they roll out the new profiles.

    Happy Snapping,

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  • Hey @...,

    The issue has now been resolved. Keep in mind that total statistics update once a day while individual Lens statistics update every thirty minutes. Let me know if you continue to have issues with your Lens statistics.


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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!