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Graphics
Follow the next steps to help us solve your issue:
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey x.man1978
Usually lenses take some hours to show up in the Search bar. Did you try to search your lenses after a day? Then the lens should be shown.
Cheers,
SirQu3ntin
Hi x.man1978, after you publish a lens, it takes usually up to 6 hours to appear both on Snapchat in Search, the Lens Explore Page, Snap Camera, Users Carousels and your Creator Profile, and because you mentioned Views and a Profile, if you’re talking about a Public Profile, they’re slowly being rolled out to Snapchatters and Creators on the platform, currently only Snapchatters who have an engaged following, and has had extensive usage with their lanes, currently have one, hope this helps.
Happy Snapping,
John