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  • Tap interactions not working with IOS
    • Permanently deleted user
    • January 12, 2018 07:54
    1 comment
  • Crystal Cave
    • Permanently deleted user
    • January 12, 2018 07:28
    0 comments
  • Failed to create shader
    • mourt1234
    • January 12, 2018 07:05
    1 comment
  • How Can I Make My Lens Permanent???
    • Permanently deleted user
    • January 12, 2018 03:24
    5 comments
  • BATMAN TWERKINGGG🦇🔥🔥
    • Permanently deleted user
    • January 12, 2018 02:26
    0 comments
  • No texture found with the provided name error
    • Permanently deleted user
    • January 12, 2018 01:25
    1 comment
  • How can I get audio in sync with a 2D animation?
    • Permanently deleted user
    • January 11, 2018 23:30
    1 comment
  • A cactus that plays music
    • littlemanforlif
    • January 12, 2018 00:20
    • Edited
    4 comments
  • Lens Studio on a 32 bit device?
    • Permanently deleted user
    • January 11, 2018 23:06
    1 comment
  • Sprite 2D Animation BaseTex Not Working
    • jka25
    • January 11, 2018 22:52
    1 comment
  • Jet bike
    • Permanently deleted user
    • January 14, 2018 06:30
    • Edited
    0 comments
  • PLEASE HELPPPPP EMERGENCY!!!
    • monkeyvadim
    • January 11, 2018 20:26
    2 comments
  • Lens Studio Review Delay
    • Permanently deleted user
    • January 11, 2018 20:04
    5 comments
  • Can't open the program
    • Maneonthebeat
    • January 11, 2018 19:56
    1 comment
  • Program won't open
    • Michael DudeSon
    • January 11, 2018 19:48
    1 comment
  • anyone know why my snap lens statistics are not appearing?
    • Permanently deleted user
    • January 11, 2018 19:39
    4 comments
  • Change begining frame on Billboard animation
    • Permanently deleted user
    • January 11, 2018 19:35
    1 comment
  • Happy New Year lens
    • mrtolien
    • January 11, 2018 16:48
    2 comments
  • How can I delete a Lens studio project ?
    • mrtolien
    • January 11, 2018 15:55
    3 comments
  • KEEPING THE LENS YOU MADE PERMANENT INSTEAD OF 24 HOURS ONLY
    • ivanchien
    • January 11, 2018 12:24
    4 comments
  • Dancing Uganda Knuckles
    • Permanently deleted user
    • January 11, 2018 09:13
    4 comments
  • Multiple Lenses
    • miilo_oliim
    • January 11, 2018 05:48
    1 comment
  • FBX material is warped in Lens Studio despite working in any other program
    • Permanently deleted user
    • January 11, 2018 04:29
    3 comments
  • Playing audio in tapped script
    • hainesrocker
    • January 11, 2018 03:54
    3 comments
  • Lens Studio Crashing
    • Permanently deleted user
    • January 11, 2018 01:54
    16 comments
  • Load External Data/AJAX
    • aron.duby
    • January 11, 2018 01:18
    0 comments
  • Spinning 3d objects
    • Permanently deleted user
    • January 11, 2018 00:38
    1 comment
  • ETA on when submitting snaps will be back up?
    • Permanently deleted user
    • January 10, 2018 22:41
    1 comment
  • DEVELOPERR
    • monkeyvadim
    • January 10, 2018 20:57
    1 comment
  • 2 QUESTIONS PLEASEEEEE
    • monkeyvadim
    • January 10, 2018 20:24
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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