The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Lens Studio Review Delay

Follow
Avatar
Michael Knobelsdorf
Snap Lens Network Member Lens Studio Team

Hey!

I updated a lens and it has been pending review for 1.5 hrs. 

I noticed there was a problem and I want to submit a fixed lens but I cannot due to pending review. 

My original submission took 15-20 minutes. 

Is there an issue with the lens review? How long should I expect to wait until I can push up my fix to the one that is currently in review? 

0
  • Avatar
    Reuben Smith
    Snap Lens Network Member Lens Studio Team

    Did this get resolved?

    I'm also wondering about this. One lens has been pending review for 20 hours, but another one I just submitted was successfully reviewed in under 20mins.

    I know when I submitted the lens, 5mins later the submission process went 'down for maintenance', perhaps it got caught up in that. No way to delete/re-submit for review though?

    Comment actions Permalink
  • Avatar
    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey there,

    Secondary Lens submissions take longer to review, but you should expect to have it soon. We appreciate your patience and encourage you to keep creating with Lens Studio!

    Cheers,
    Kaitlyn

    Comment actions Permalink
  • Avatar
    Reuben Smith
    Snap Lens Network Member Lens Studio Team

    Ah no worries! Thank you

    Comment actions Permalink
  • Avatar
    CyreneQ
    Snap Lens Network Member Lens Studio Team

    So reviews take longer? Would it make sense to just submit it as a new lens? I feel like 15 minutes (new) vs 12 hours (revise)... makes sense to resave and submit it as a new lens. 

    Comment actions Permalink
  • Avatar
    CyreneQ
    Snap Lens Network Member Lens Studio Team

    Never mind, can't re-save and resubmit as new. Snap. lol 

    I just have to be patient...


    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It