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FBX material is warped in Lens Studio despite working in any other program

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setro2
Snap Lens Network Member Lens Studio Team

Hi, for some reason my FBX material is strangely warped around my model, although no other program has shown the same problem. 

I've tried a ton of other material types. No use, nothing fixes it. As soon as I import it into other programs, it will automatically apply the texture 100% correctly.

All help is appreciated, please help me with this baffling problem.

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    Amir Alavi
    Snap Lens Network Member Lens Studio Team

    Hello Setro,

    Can you please share the model so we can check the model.

    Best,

    A.

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    setro2
    Snap Lens Network Member Lens Studio Team

    Thanks for the response, I forgot to close this but someone else has helped me. The issue was that the UV was on the wrong grid.

    Thanks for all the help.

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    Amir Alavi
    Snap Lens Network Member Lens Studio Team

    Awesome. I'm glad that you fixed it.

    Thanks.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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