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  • SUPER PUPS PREVIEW
    • filmjamie
    • January 14, 2018 19:47
    • Edited
    0 comments
  • Texture issue
    • maxmick04
    • January 14, 2018 19:15
    3 comments
  • How do i see the stats from my lens ?
    • mrtolien
    • January 14, 2018 17:28
    1 comment
  • How do I make a model
    • attanyl
    • January 14, 2018 16:52
    1 comment
  • Marketplace?
    • Punto Devista
    • January 14, 2018 16:46
    2 comments
  • Sharing Lens Code
    • William Laham
    • January 14, 2018 16:38
    1 comment
  • were is the place where we chat i am new here and need a little help
    • Brennanandlife
    • January 14, 2018 10:37
    2 comments
  • Uganda show me de wae
    • Evan J Reeder
    • January 14, 2018 10:03
    0 comments
  • Dr. Neo Cortex
    • nbeat3
    • January 14, 2018 07:10
    0 comments
  • Patrick Dances to the beat of any song
    • Andrew Maldonado
    • January 14, 2018 06:30
    0 comments
  • Lens Studio slow
    • jessicamsmall
    • January 14, 2018 05:56
    1 comment
  • 3d model is flat
    • Paulsdillen
    • January 14, 2018 05:39
    1 comment
  • my sprite wont show up
    • Sabryeeyeena
    • January 14, 2018 05:02
    2 comments
  • Manage lenses.
    • sebbyd05
    • January 14, 2018 00:17
    4 comments
  • The Resources section on the left is gone andI can't get it back.
    • ih8mondays 1
    • January 13, 2018 23:50
    1 comment
  • Model shows up back when imported
    • Aden Vercelletto
    • January 13, 2018 23:33
    1 comment
  • 3D model not moving with base
    • Jayke888
    • January 13, 2018 23:10
    3 comments
  • Unable to upload lenses
    • Christian Bookout
    • January 13, 2018 22:21
    3 comments
  • Share your lenses
    • Hashim Farooq
    • January 13, 2018 21:42
    2 comments
  • The texture on my animation won't appear, and I don't know why..
    • itsnothinq
    • January 13, 2018 20:51
    1 comment
  • Model way to small
    • Marty Harmon
    • January 13, 2018 18:59
    1 comment
  • Why was my lens approved for hours but is now rejected
    • nickkschofield
    • January 13, 2018 18:37
    3 comments
  • The Lego Intellectual
    • Kol Bakken
    • January 13, 2018 18:28
    • Edited
    0 comments
  • What is Your Lens Submissions Review Average Wait Time?
    • CyreneQ
    • January 13, 2018 17:58
    5 comments
  • How can I play a sequence of 3d animations?
    • Internet Moon Gallery
    • January 13, 2018 17:57
    1 comment
  • How do i add a png or jpg picture
    • Tyler Ross
    • January 13, 2018 11:19
    2 comments
  • Are you able to update the lens icon?
    • Aaron
    • January 13, 2018 10:18
    2 comments
  • Lens Studio Crashes after importing fbx file
    • J Asaki
    • January 13, 2018 09:50
    1 comment
  • Something went wrong while displaying this page.
    • Drake
    • January 13, 2018 03:44
    1 comment
  • Object is not moveable by dragging in the app?
    • Sydneyywwrr
    • January 13, 2018 03:43
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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