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  • Luxury Look
    • realbakari
    • November 14, 2021 13:34
    0 comments
  • Brows Ad Remove
    • realbakari
    • November 14, 2021 13:33
    0 comments
  • 4th realm new lens
    • yuv1i
    • November 14, 2021 09:43
    0 comments
  • “White Turban”
    • snapbyviko
    • November 14, 2021 08:06
    1 comment
  • Trend lenses
    • FROOS_3SL
    • November 14, 2021 06:20
    2 comments
  • Geometric Lights
    • hevalz
    • November 14, 2021 02:14
    • Edited
    2 comments
  • Geometric Lights
    • hevalz
    • November 14, 2021 02:13
    1 comment
  • My first filter is online!
    • miljkovicc27
    • November 14, 2021 01:19
    1 comment
  • [Tutorial] Segmented Face Grid Lens - Easy
    • Permanently deleted user
    • November 13, 2021 20:26
    0 comments
  • kiss Mask
    • Permanently deleted user
    • November 13, 2021 16:33
    0 comments
  • Call Template
    • Permanently deleted user
    • November 13, 2021 14:22
    0 comments
  • Human Body VFX
    • lizann.ibrahim
    • November 13, 2021 12:45
    1 comment
  • Funny lens: Leg from your nose
    • Jorik Rosa
    • November 13, 2021 10:24
    2 comments
  • “Gas Mask”
    • snapbyviko
    • November 13, 2021 03:19
    • Edited
    1 comment
  • Good Morning Streak
    • Permanently deleted user
    • November 12, 2021 06:26
    1 comment
  • "Ancient Greek Warrior Helmet"
    • snapbyviko
    • November 13, 2021 03:20
    • Edited
    1 comment
  • "Ancient Greek Warrior Helmet"
    • snapbyviko
    • November 12, 2021 01:44
    2 comments
  • Bully Face
    • lizann.ibrahim
    • November 11, 2021 19:45
    1 comment
  • my new LENSES TRY OUT sara nadeem
    • ahmad_chiway
    • November 11, 2021 18:50
    1 comment
  • my new LENSES TRY OUT rahma riad
    • ahmad_chiway
    • November 11, 2021 18:48
    2 comments
  • my new LENSES TRY OUT bazle
    • ahmad_chiway
    • November 11, 2021 18:46
    1 comment
  • my new LENSES TRY OUT hano
    • ahmad_chiway
    • November 11, 2021 18:45
    1 comment
  • my new LENSES TRY OUT ano
    • ahmad_chiway
    • November 11, 2021 18:44
    1 comment
  • new LENSES TRY OUT james boand
    • ahmad_chiway
    • November 11, 2021 18:33
    1 comment
  • Shell Geisha
    • Permanently deleted user
    • November 11, 2021 18:14
    0 comments
  • face mask3
    • Permanently deleted user
    • November 11, 2021 18:06
    1 comment
  • Balloon control lens with moving strip It helps you to control the colors easily There is a filter for the skin And also the adjustment of the face sizes are subject to change.
    • mr.riad
    • November 15, 2021 10:27
    • Edited
    2 comments
  • "turtle clouds"
    • Permanently deleted user
    • November 11, 2021 10:26
    3 comments
  • “In Love”
    • snapbyviko
    • November 11, 2021 06:55
    1 comment
  • spicy pumpkin
    • Permanently deleted user
    • November 11, 2021 04:32
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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