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  • !Check it out 😄😆! Autumn Flim strip
    • Jason K
    • November 01, 2021 11:05
    3 comments
  • Bokeh
    • LiH305
    • November 01, 2021 07:59
    0 comments
  • Blur
    • LiH305
    • November 01, 2021 07:55
    0 comments
  • “Joker”
    • snapbyviko
    • November 01, 2021 03:48
    0 comments
  • confused mask AR
    • muhannadmujali
    • October 31, 2021 19:20
    0 comments
  • New Lens ,Flame
    • muhannadmujali
    • October 31, 2021 19:17
    0 comments
  • Halloween Face
    • Hsn4-4
    • October 31, 2021 18:04
    0 comments
  • Halloween Makeup
    • Adem Senq :
    • October 31, 2021 14:25
    • Edited
    0 comments
  • Birthday Countdown
    • Permanently deleted user
    • October 31, 2021 14:11
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=c8a449a3296742c997b85a673f44bd95&metadata=01
    • Permanently deleted user
    • October 31, 2021 10:02
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=9e744d9376b841ebb94c50a91c0b1c5c&metadata=01
    • الجوهر
    • October 31, 2021 07:34
    1 comment
  • “Winter Cap”
    • snapbyviko
    • October 31, 2021 06:21
    0 comments
  • Indie X Grain by J filter/lens disappeared :(
    • dianahale3
    • October 31, 2021 05:58
    1 comment
  • halloween lens
    • adskhalifa
    • October 31, 2021 00:19
    1 comment
  • [Squid Game] Who's Who
    • realbakari
    • October 30, 2021 16:08
    0 comments
  • Urban Cowboy
    • realbakari
    • October 30, 2021 16:05
    0 comments
  • Squid Game Invite
    • realbakari
    • October 30, 2021 16:04
    0 comments
  • New night drive lns
    • minimasina
    • October 30, 2021 13:17
    0 comments
  • Spooky Witch
    • gkalra321
    • October 30, 2021 06:39
    • Edited
    0 comments
  • “Falling Money”
    • snapbyviko
    • October 30, 2021 03:48
    0 comments
  • Baseball Bat
    • realbakari
    • October 30, 2021 01:50
    0 comments
  • Hockey Mask
    • realbakari
    • October 30, 2021 01:22
    0 comments
  • Hockey Helmet
    • realbakari
    • October 30, 2021 01:21
    0 comments
  • Light control ، Tony Ghazal
    • muhannadmujali
    • October 30, 2021 00:50
    0 comments
  • 2D Tony
    • muhannadmujali
    • October 30, 2021 00:44
    0 comments
  • Try On augmented reality
    • muhannadmujali
    • October 30, 2021 00:42
    0 comments
  • Beard MD
    • muhannadmujali
    • October 30, 2021 00:39
    0 comments
  • Eyegl
    • muhannadmujali
    • October 30, 2021 00:36
    0 comments
  • Fresh Makeup
    • realbakari
    • October 30, 2021 00:30
    0 comments
  • Beards
    • realbakari
    • October 30, 2021 00:29
    0 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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