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  • Burn Orange Lens
    • slomlife
    • November 04, 2021 07:48
    0 comments
  • Black Tears 😭⚫️
    • Permanently deleted user
    • November 04, 2021 07:38
    • Edited
    0 comments
  • “Butterfly’s 🦋”
    • snapbyviko
    • November 04, 2021 06:19
    0 comments
  • Money Rain
    • Wasim Ghole
    • November 04, 2021 03:23
    0 comments
  • Dandelion
    • Wasim Ghole
    • November 04, 2021 03:20
    0 comments
  • Smiley All Around
    • Wasim Ghole
    • November 04, 2021 03:17
    0 comments
  • Raining Hearts
    • Wasim Ghole
    • November 04, 2021 03:15
    0 comments
  • Dalgona Challenge
    • Wasim Ghole
    • November 04, 2021 03:12
    0 comments
  • The Call Template
    • muhannadmujali
    • November 03, 2021 19:05
    0 comments
  • “Scooter Ride”
    • snapbyviko
    • November 03, 2021 04:51
    • Edited
    0 comments
  • Face in Picture
    • muhannadmujali
    • November 03, 2021 02:14
    0 comments
  • Selected Creators
    • muhannadmujali
    • November 03, 2021 01:38
    0 comments
  • Flame LENS
    • muhannadmujali
    • November 03, 2021 01:35
    0 comments
  • phoenix bird 3D
    • muhannadmujali
    • November 03, 2021 01:32
    0 comments
  • augmented reality
    • muhannadmujali
    • November 03, 2021 01:25
    0 comments
  • New Lens
    • muhannadmujali
    • November 03, 2021 00:04
    0 comments
  • EATEN EYE
    • justin.crx
    • November 02, 2021 17:43
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=31283616a1a247d2b60c7ceee0373c3f&metadata=01&share_id=MzU4QjVF&locale=ar_SA@calendar=gregorian
    • zbiggie_66
    • November 02, 2021 16:34
    0 comments
  • Lens rejected
    • Rajiv Raman
    • November 02, 2021 16:11
    0 comments
  • Beautiful lens for a natural face, I hope you like it
    • سمير المطيري
    • November 02, 2021 11:29
    0 comments
  • Nice-Day
    • athb.almsha3r
    • November 02, 2021 11:27
    0 comments
  • Fantastic-Makeup
    • athb.almsha3r
    • November 02, 2021 11:26
    0 comments
  • Red Flower
    • athb.almsha3r
    • November 02, 2021 11:24
    0 comments
  • “Pink bunny with love glasses”
    • snapbyviko
    • November 02, 2021 03:15
    2 comments
  • Halloween Skull
    • lizann.ibrahim
    • November 01, 2021 17:52
    1 comment
  • 90s Game
    • realbakari
    • November 01, 2021 14:56
    0 comments
  • The Witcher
    • realbakari
    • November 01, 2021 14:55
    0 comments
  • Squid Game Quiz
    • realbakari
    • November 01, 2021 14:54
    0 comments
  • Bald Head and Beards
    • realbakari
    • November 01, 2021 14:53
    0 comments
  • Building Blocks
    • muhannadmujali
    • November 01, 2021 12:48
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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