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  • Snap creators
    • aminalabdullah
    • November 16, 2021 19:14
    0 comments
  • Desire
    • Proplanz
    • November 23, 2021 15:36
    • Edited
    0 comments
  • Tropical
    • Proplanz
    • November 16, 2021 15:15
    0 comments
  • my new LENSES TRY OUT a5
    • ahmad_chiway
    • November 16, 2021 15:09
    0 comments
  • my new LENSES TRY OUT a8
    • ahmad_chiway
    • November 16, 2021 15:09
    0 comments
  • my new LENSES TRY OUT a7
    • ahmad_chiway
    • November 16, 2021 15:08
    0 comments
  • my new LENSES TRY OUT a6
    • ahmad_chiway
    • November 16, 2021 15:08
    0 comments
  • my new LENSES TRY OUT a4
    • ahmad_chiway
    • November 16, 2021 15:07
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  • my new LENSES TRY OUT a3
    • ahmad_chiway
    • November 16, 2021 15:07
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  • my new LENSES TRY OUT a2
    • ahmad_chiway
    • November 16, 2021 15:06
    0 comments
  • my new LENSES TRY OUT a1
    • ahmad_chiway
    • November 16, 2021 15:06
    0 comments
  • my new LENSES TRY OUT rahma riad
    • ahmad_chiway
    • November 16, 2021 15:05
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  • my new LENSES TRY OUT blaze
    • ahmad_chiway
    • November 16, 2021 15:04
    0 comments
  • my new LENSES TRY OUT hano
    • ahmad_chiway
    • November 16, 2021 15:03
    0 comments
  • new LENSES TRY OUT ano
    • ahmad_chiway
    • November 16, 2021 15:02
    0 comments
  • “Autumn falling with goggles”
    • snapbyviko
    • November 16, 2021 06:11
    1 comment
  • Circling Kuromi
    • Permanently deleted user
    • November 15, 2021 18:33
    0 comments
  • SanFly Game
    • Permanently deleted user
    • November 15, 2021 14:04
    0 comments
  • Transfixed
    • Proplanz
    • November 15, 2021 13:55
    0 comments
  • Not getting views.
    • varunvdn
    • November 15, 2021 13:36
    1 comment
  • heaven lens
    • WALEED ✪
    • November 15, 2021 13:15
    2 comments
  • Media Picker I have modified so that the image can be moved, zoomed in and out at the same time
    • mr.riad
    • November 15, 2021 10:46
    • Edited
    1 comment
  • “Furry Glasses”
    • snapbyviko
    • November 15, 2021 04:29
    1 comment
  • Balloon Hunter
    • Permanently deleted user
    • November 14, 2021 23:17
    2 comments
  • Sea World . Beware of the shark guys.
    • Permanently deleted user
    • November 14, 2021 23:09
    • Edited
    0 comments
  • Lashes
    • Permanently deleted user
    • November 14, 2021 18:56
    1 comment
  • Hopalong Skull
    • lizann.ibrahim
    • November 14, 2021 17:52
    1 comment
  • NORBERTO 3D
    • Permanently deleted user
    • November 14, 2021 16:31
    0 comments
  • Month and time
    • Permanently deleted user
    • November 14, 2021 16:26
    2 comments
  • New Blue Eye
    • lizann.ibrahim
    • November 14, 2021 16:25
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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