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  • Sad E-girl~ my first lens!
    • imanimcgee123
    • November 27, 2021 17:02
    0 comments
  • Patrick Star is a real star! 4.000.000 views!
    • Daria Vishnyakova
    • November 27, 2021 10:20
    0 comments
  • “Love”
    • snapbyviko
    • November 27, 2021 03:08
    0 comments
  • Drawning Lens
    • Jorik Rosa
    • November 26, 2021 23:48
    0 comments
  • new lens
    • All_1190
    • November 26, 2021 21:49
    0 comments
  • nEW LENSES TRY OUT a21
    • ahmad_chiway
    • November 26, 2021 21:23
    0 comments
  • nEW LENSES TRY OUT auTUMN
    • ahmad_chiway
    • November 26, 2021 21:23
    0 comments
  • nEW LENSES TRY OUT a20
    • ahmad_chiway
    • November 26, 2021 21:22
    0 comments
  • nEW LENSES TRY OUT 3d GOLF BALL
    • ahmad_chiway
    • November 26, 2021 21:22
    1 comment
  • NEW LENSES TRY OUT CIAO
    • ahmad_chiway
    • November 26, 2021 21:21
    0 comments
  • nEW LENSES TRY OUT zombie
    • ahmad_chiway
    • November 26, 2021 21:21
    0 comments
  • nEW LENSES TRY OUT Giraffe dance
    • ahmad_chiway
    • November 26, 2021 21:21
    0 comments
  • NEW LENSES TRY OUT GHOST
    • ahmad_chiway
    • November 26, 2021 21:20
    0 comments
  • new LENSES TRY OUT devil fire face
    • ahmad_chiway
    • November 26, 2021 21:20
    0 comments
  • new LENSES TRY OUT dance anime
    • ahmad_chiway
    • November 26, 2021 21:19
    0 comments
  • my new LENSES TRY OUT monkey face
    • ahmad_chiway
    • November 26, 2021 21:19
    0 comments
  • iPHONE Lock Screen <3
    • WALEED ✪
    • November 26, 2021 14:51
    0 comments
  • عدسة التغبيشة والكلمات
    • qatar4u
    • November 26, 2021 09:00
    2 comments
  • Duck Shoot Arcade
    • Permanently deleted user
    • November 26, 2021 03:31
    • Edited
    0 comments
  • “Blonde hair”
    • snapbyviko
    • November 26, 2021 02:48
    0 comments
  • TUTORIAL: How to grab objects and move them
    • Biocaster
    • November 25, 2021 19:47
    0 comments
  • New Filter Just For Girl
    • lizann.ibrahim
    • November 25, 2021 16:35
    0 comments
  • Lens- Sussy Queen
    • imanimcgee123
    • November 25, 2021 13:26
    0 comments
  • “Crystal goggles”
    • snapbyviko
    • November 25, 2021 01:46
    0 comments
  • “Red neon hearts”
    • snapbyviko
    • November 24, 2021 15:00
    0 comments
  • OLC SENTINELS PROJECT
    • yougraph
    • November 24, 2021 05:06
    0 comments
  • Makeup effects
    • Hsn4-4
    • November 23, 2021 08:46
    1 comment
  • “Angel”
    • snapbyviko
    • November 23, 2021 02:12
    2 comments
  • TV Frame
    • Permanently deleted user
    • November 22, 2021 21:20
    2 comments
  • Sky Diamond
    • Permanently deleted user
    • November 22, 2021 21:20
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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