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  • Pizza Delivery
    • Sofunnyvidz
    • December 08, 2021 22:39
    0 comments
  • Green Screen Video
    • Sofunnyvidz
    • December 08, 2021 22:34
    0 comments
  • Makeup
    • as13_23
    • December 08, 2021 22:27
    0 comments
  • Cocoa Raine
    • ashcole0035
    • December 08, 2021 15:34
    • Edited
    1 comment
  • Avengers Assemble
    • dheeraj0308
    • December 08, 2021 10:05
    0 comments
  • Bloody Eye 🩸👁
    • eren892
    • December 08, 2021 01:49
    • Edited
    1 comment
  • "new future for face"
    • none
    • December 07, 2021 17:22
    0 comments
  • “Bikers Look”
    • snapbyviko
    • December 07, 2021 07:21
    1 comment
  • LiDAR + Snapchat = Awesome!
    • Permanently deleted user
    • December 06, 2021 23:38
    1 comment
  • spetsnaz helmet pubg
    • mdsilva805
    • December 06, 2021 17:27
    0 comments
  • space helmet
    • mdsilva805
    • December 06, 2021 17:23
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=f220ce67a8424a33a3772a205833690e&metadata=01
    • zbiggie_66
    • December 06, 2021 16:07
    2 comments
  • Help! Urgency! cant submit my filter
    • Heavy herbe
    • December 06, 2021 14:39
    0 comments
  • makeup
    • ashcole0035
    • December 06, 2021 06:48
    2 comments
  • snow dog lens
    • Permanently deleted user
    • December 06, 2021 02:33
    0 comments
  • new LENSES TRY OUT a52
    • ahmad_chiway
    • December 05, 2021 18:17
    0 comments
  • new LENSES TRY OUT a51
    • ahmad_chiway
    • December 05, 2021 18:17
    0 comments
  • new LENSES TRY OUT a50
    • ahmad_chiway
    • December 05, 2021 18:16
    0 comments
  • new LENSES TRY OUT a49
    • ahmad_chiway
    • December 05, 2021 18:16
    0 comments
  • new LENSES TRY OUT a48
    • ahmad_chiway
    • December 05, 2021 18:15
    0 comments
  • new LENSES TRY OUT a47
    • ahmad_chiway
    • December 05, 2021 18:14
    0 comments
  • new LENSES TRY OUT a46
    • ahmad_chiway
    • December 05, 2021 18:13
    0 comments
  • New LENSES TRY OUT NO effect
    • ahmad_chiway
    • December 05, 2021 18:13
    0 comments
  • nEW LENSES TRY OUT loKE
    • ahmad_chiway
    • December 05, 2021 18:12
    0 comments
  • christmas lenses!
    • ksabilap
    • December 05, 2021 15:26
    • Edited
    0 comments
  • CAFE
    • WALEED ✪
    • December 05, 2021 13:28
    1 comment
  • lol meme makeup
    • ksabilap
    • December 05, 2021 12:37
    0 comments
  • funky eyebrows lens
    • ksabilap
    • December 05, 2021 12:34
    1 comment
  • Pig Nose
    • lizann.ibrahim
    • December 04, 2021 19:25
    7 comments
  • C A F E ❤
    • WALEED ✪
    • December 04, 2021 19:22
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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