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  • Old West
    • realbakari
    • December 13, 2021 13:01
    0 comments
  • Night King
    • realbakari
    • December 13, 2021 13:01
    0 comments
  • Christmas Teddy
    • realbakari
    • December 13, 2021 13:01
    0 comments
  • Fresh Light
    • realbakari
    • December 13, 2021 13:00
    0 comments
  • Cool Santa
    • realbakari
    • December 13, 2021 13:00
    0 comments
  • 3D Parkour (Tech Demo) | a Lens made by me
    • Permanently deleted user
    • December 13, 2021 14:02
    • Edited
    1 comment
  • Diving helmet
    • Permanently deleted user
    • December 13, 2021 12:17
    2 comments
  • 3D zombie model
    • Permanently deleted user
    • December 13, 2021 10:01
    1 comment
  • 3D creation
    • Permanently deleted user
    • December 13, 2021 09:56
    • Edited
    1 comment
  • Head in a Bubble
    • Balraj Bains
    • December 13, 2021 06:34
    1 comment
  • fish eye
    • Permanently deleted user
    • December 13, 2021 05:45
    3 comments
  • Smooth Tan
    • alexficarrotta
    • December 13, 2021 03:02
    1 comment
  • Spider Man Mask 2
    • Sofunnyvidz
    • December 12, 2021 19:24
    0 comments
  • Spiderman Dancing
    • Sofunnyvidz
    • December 12, 2021 19:23
    3 comments
  • Animated Zombie
    • alexficarrotta
    • December 12, 2021 19:12
    1 comment
  • Dino Stickers
    • alexficarrotta
    • December 12, 2021 19:11
    • Edited
    0 comments
  • Dancing Cap America
    • Sofunnyvidz
    • December 12, 2021 18:54
    0 comments
  • Cute Reindeer
    • Sofunnyvidz
    • December 12, 2021 18:53
    0 comments
  • Elf On The Shelf
    • Sofunnyvidz
    • December 12, 2021 18:51
    0 comments
  • GreenScreen Video3
    • Sofunnyvidz
    • December 12, 2021 18:49
    0 comments
  • Ugly Face
    • Sofunnyvidz
    • December 12, 2021 18:47
    0 comments
  • Yellow Birdie
    • Sofunnyvidz
    • December 12, 2021 18:44
    0 comments
  • Golf Ball Face
    • Sofunnyvidz
    • December 12, 2021 18:42
    0 comments
  • Sweet Potato
    • Sofunnyvidz
    • December 12, 2021 18:39
    0 comments
  • Which Spiderman RU
    • Sofunnyvidz
    • December 12, 2021 18:33
    0 comments
  • Friendsgiving
    • Sofunnyvidz
    • December 12, 2021 18:32
    0 comments
  • Spider Man Mask
    • Sofunnyvidz
    • December 12, 2021 18:30
    0 comments
  • Green Screen Video 2
    • Sofunnyvidz
    • December 12, 2021 18:26
    0 comments
  • Christmas Tree
    • Sofunnyvidz
    • December 12, 2021 18:24
    0 comments
  • Wine Bottle
    • Sofunnyvidz
    • December 12, 2021 18:19
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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