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  • Alba by Roldan Monreal
    • Rob Diaz
    • January 08, 2018 20:43
    0 comments
  • Mech vs UFO
    • Permanently deleted user
    • January 07, 2018 20:25
    1 comment
  • Cosmic Octopus wearing VR Headset
    • Sally Slade
    • January 07, 2018 00:13
    2 comments
  • Boombox Boi!!
    • Permanently deleted user
    • January 05, 2018 01:43
    0 comments
  • Mutupo Popup
    • Jetboyparker
    • January 04, 2018 21:45
    6 comments
  • Frank Ocean Lens
    • Permanently deleted user
    • January 04, 2018 04:28
    • Edited
    0 comments
  • Owned - Trick your friends
    • Permanently deleted user
    • January 03, 2018 11:04
    3 comments
  • Belgitude, a bit of Belgium in your pocket
    • Kashcorp
    • January 01, 2018 18:10
    0 comments
  • Space Temple Window
    • Permanently deleted user
    • January 02, 2018 05:28
    • Edited
    8 comments
  • Compare one BTC with USD cash
    • Permanently deleted user
    • December 24, 2017 19:46
    1 comment
  • Dimensional Photography Lens
    • Permanently deleted user
    • December 23, 2017 17:33
    1 comment
  • Snapchat lens with an artwork of upcoming song and an audio preview when you click on it
    • Permanently deleted user
    • December 30, 2017 00:19
    • Edited
    3 comments
  • Newest version "Darkness Abounds" Filter -- a tad creepy.
    • Permanently deleted user
    • December 22, 2017 07:53
    2 comments
  • These Lenses are amazing! Have you tried to submit for the contest?
    • Kaitlyn Benitez-Strine
    • December 21, 2017 18:28
    4 comments
  • Fresh Avocado
    • Rob Diaz
    • December 21, 2017 17:29
    7 comments
  • Handy Hole
    • Permanently deleted user
    • December 21, 2017 02:55
    • Edited
    1 comment
  • Dancing Santa (2D)
    • Permanently deleted user
    • December 21, 2017 01:54
    • Edited
    6 comments
  • Static Tree Lens
    • Permanently deleted user
    • December 20, 2017 10:13
    • Edited
    2 comments
  • Santa Dance
    • Permanently deleted user
    • December 20, 2017 06:06
    1 comment
  • Picture Frame
    • fnsubhani
    • December 20, 2017 02:35
    2 comments
  • Our first lens - Cat Dance
    • Permanently deleted user
    • December 19, 2017 15:22
    • Edited
    2 comments
  • Angry Robo
    • Permanently deleted user
    • December 19, 2017 07:57
    2 comments
  • Net Neutrality Art Lens
    • Daniel Moreno
    • December 19, 2017 05:56
    • Edited
    2 comments
  • My first ever lens! Let me know if you like it and how I can improve it even more
    • Permanently deleted user
    • December 18, 2017 20:14
    1 comment
  • Paper Dinosaurs Lens!
    • Permanently deleted user
    • December 18, 2017 11:28
    3 comments
  • Allrighty! Check out my darkness creation.
    • Permanently deleted user
    • December 17, 2017 09:08
    5 comments
  • Snowball Fight Lens
    • dpid
    • December 17, 2017 07:21
    4 comments
  • our logo
    • Moh Halaemarketing
    • December 16, 2017 21:46
    1 comment
  • A little buggy
    • Dale Carman
    • December 15, 2017 19:33
    2 comments
  • Saint Nick's Tree- Awesome Christmas Tree Lens
    • Permanently deleted user
    • December 15, 2017 17:45
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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