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  • Code Nimoy! I repeat, Code Nimoy!!!!
    • Permanently deleted user
    • January 31, 2018 19:03
    0 comments
  • My Lens "Chillah"
    • daniel4duniel
    • January 31, 2018 17:02
    0 comments
  • Louis XIV Chateau de Versaille project.
    • mrtolien
    • February 03, 2018 18:17
    • Edited
    4 comments
  • PUBG Air drop !
    • mrtolien
    • January 31, 2018 12:59
    0 comments
  • AR Blaster
    • Permanently deleted user
    • January 31, 2018 07:48
    • Edited
    1 comment
  • Penn State Blue Band Lens
    • Permanently deleted user
    • January 31, 2018 03:39
    • Edited
    1 comment
  • RIH
    • Permanently deleted user
    • January 31, 2018 21:12
    • Edited
    3 comments
  • MOLE HOLES!
    • Acknickulous
    • January 27, 2018 01:36
    5 comments
  • Metal Gear Game Over. Snake Snaaakkkkeeee
    • Permanently deleted user
    • January 26, 2018 03:22
    0 comments
  • Metal Gear Alert
    • Permanently deleted user
    • January 26, 2018 03:21
    0 comments
  • Yo Da Ah Ah Ah
    • Permanently deleted user
    • January 26, 2018 03:20
    • Edited
    0 comments
  • Seinfield Theme and Logo
    • Permanently deleted user
    • January 26, 2018 03:20
    • Edited
    2 comments
  • Sllliiiiiiidddddeeee in those Dms!
    • Permanently deleted user
    • January 26, 2018 03:20
    • Edited
    0 comments
  • Zombie!
    • Mike G.
    • January 25, 2018 19:34
    5 comments
  • Peanut Butter Jelly Time
    • Permanently deleted user
    • January 25, 2018 20:07
    • Edited
    1 comment
  • Ghosts v.Alpha
    • Permanently deleted user
    • January 25, 2018 20:09
    • Edited
    0 comments
  • Ugandian Knuckles Meme
    • Permanently deleted user
    • January 22, 2018 21:56
    • Edited
    0 comments
  • New Year's - T-Rex Fitness Goals
    • audonas
    • January 22, 2018 19:45
    0 comments
  • Shrek T-pose
    • Permanently deleted user
    • January 22, 2018 15:54
    0 comments
  • A new lens
    • lowkeybrownies
    • January 22, 2018 13:16
    • Edited
    0 comments
  • Made a lens of one of my favorite memes
    • jellybelly0414
    • January 21, 2018 21:37
    0 comments
  • GTA:SA Mission passed!
    • Permanently deleted user
    • January 21, 2018 15:42
    0 comments
  • Triggered (Freeze Frame, Red Screen, Triggered Text)
    • Permanently deleted user
    • January 21, 2018 05:49
    0 comments
  • Record Scratch Freeze Frame (without voiceover)
    • Permanently deleted user
    • January 20, 2018 17:31
    0 comments
  • MLG Airhorn
    • Permanently deleted user
    • January 20, 2018 04:11
    1 comment
  • Ninja Star Spinning
    • Michael Cabezas
    • January 19, 2018 21:36
    0 comments
  • Vacation 2018
    • gindisnaps
    • January 19, 2018 15:14
    6 comments
  • Funny Vine Turned Lens
    • Permanently deleted user
    • January 19, 2018 14:59
    0 comments
  • Dancing meme knuckles
    • Permanently deleted user
    • January 19, 2018 08:46
    0 comments
  • SOMEBODY TOUCHA MY SPAGHET
    • Permanently deleted user
    • January 18, 2018 10:57
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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