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  • Old Movie Lens
    • romanejaquez
    • August 29, 2018 22:33
    0 comments
  • Another Angel Lens (with a twist!)
    • romanejaquez
    • August 29, 2018 22:25
    0 comments
  • My first lens
    • Permanently deleted user
    • August 27, 2018 04:44
    • Edited
    1 comment
  • Sad/Happy Dual Screen
    • Brandon / Apoc
    • August 24, 2018 00:39
    0 comments
  • MonaLisa Lens
    • Dweeh
    • August 22, 2018 17:41
    • Edited
    1 comment
  • Take polaroids in world space
    • ashley fletcher
    • August 22, 2018 13:14
    • Edited
    3 comments
  • SnapCode Lens Data Problems
    • performancemkt
    • August 20, 2018 14:48
    6 comments
  • Hundo Back Ground
    • Calvin Wayne
    • August 19, 2018 13:28
    0 comments
  • My first simple face lens demonstrating Assyrian Pride!
    • Kenneth Ibrahim
    • August 15, 2018 23:32
    3 comments
  • Zaq12zm8
    • Permanently deleted user
    • August 09, 2018 02:32
    • Edited
    1 comment
  • David Bowie Ziggy Lens
    • Tbates
    • August 08, 2018 22:45
    0 comments
  • Johnny Depp, meet Johnny Speqs
    • Permanently deleted user
    • August 04, 2018 15:37
    0 comments
  • Beethoven's Hangover aka My First Lens
    • Permanently deleted user
    • August 01, 2018 16:33
    3 comments
  • Frothy Beard AR Lens
    • Permanently deleted user
    • July 30, 2018 18:17
    2 comments
  • SDCC 360 Portal Lenses
    • Permanently deleted user
    • July 30, 2018 17:29
    1 comment
  • Zombie Bob's Pizza - Pizza to Pie For AR Lens
    • Permanently deleted user
    • July 27, 2018 19:20
    • Edited
    2 comments
  • World Vision: Hunger Free (Interactive Game!)
    • Permanently deleted user
    • July 25, 2018 20:39
    1 comment
  • Happy Birthday Lens
    • palette_design
    • July 25, 2018 12:34
    1 comment
  • Keke Do You Love Me Drake Lense
    • sailorjupiterft
    • July 18, 2018 09:26
    0 comments
  • Pixelate your face or the world!
    • Robin Delaporte
    • July 12, 2018 12:06
    3 comments
  • 🔥🔥Loud Wii Sports🔥🔥
    • Permanently deleted user
    • July 11, 2018 03:37
    1 comment
  • Lens for Rottweiler!!
    • Permanently deleted user
    • July 09, 2018 14:44
    1 comment
  • Clocks Snap Lens
    • romanejaquez
    • July 08, 2018 17:28
    7 comments
  • Lens expiration date?
    • Permanently deleted user
    • July 06, 2018 14:19
    1 comment
  • Lens Submission Best Practices.
    • eL Be
    • July 06, 2018 12:55
    2 comments
  • Perot Museum of Science and Nature - Pachyrhinosaurus Dinosaur Lens
    • Permanently deleted user
    • July 06, 2018 02:40
    1 comment
  • Wonder Woman Lens - DC Comics Challenge
    • Shawn
    • July 03, 2018 21:34
    0 comments
  • 4th of July Snap Lens
    • romanejaquez
    • July 03, 2018 11:00
    0 comments
  • Ski Snap Lenses
    • romanejaquez
    • June 29, 2018 19:03
    1 comment
  • "Super Dodge" My DC Challenge Lens Entry
    • Brandon / Apoc
    • June 28, 2018 21:13
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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