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  • FrameAPic
    • Blakeb056
    • October 18, 2018 17:15
    0 comments
  • Submitting approved community lens for geo fencing
    • Permanently deleted user
    • October 17, 2018 18:49
    1 comment
  • Adidas Logo Overlay pack
    • Blakeb056
    • October 17, 2018 13:40
    0 comments
  • Community Snap lens for business
    • Ikmsayyaf
    • October 16, 2018 19:18
    1 comment
  • Luis Vuitton Multi Color Drip
    • Blakeb056
    • October 15, 2018 16:16
    0 comments
  • Nike X Off White Overlay lens
    • Blakeb056
    • October 13, 2018 20:17
    0 comments
  • Maori Face Tattoo
    • Permanently deleted user
    • October 12, 2018 19:38
    0 comments
  • Halloween Muerta Face Tattoo
    • Permanently deleted user
    • October 12, 2018 19:32
    0 comments
  • Smiley Box Lens
    • Permanently deleted user
    • October 09, 2018 10:44
    0 comments
  • Aquarium Face Lens
    • Permanently deleted user
    • October 09, 2018 10:41
    0 comments
  • Realistic Rain
    • Blakeb056
    • October 08, 2018 06:55
    0 comments
  • Twitch template overlay lens
    • Blakeb056
    • October 08, 2018 06:14
    0 comments
  • Louis vuitton multi color print overlay lens & Louis vuitton Black Print overlay lens
    • Blakeb056
    • October 08, 2018 04:52
    0 comments
  • Majora's Mask | Perfect for the Halloween season
    • Imnick43
    • October 06, 2018 21:13
    0 comments
  • Happy Spooktober! It took me awhile to make this, so enjoy!
    • Imnick43
    • October 06, 2018 18:40
    0 comments
  • Black Makeup
    • Permanently deleted user
    • October 04, 2018 21:26
    0 comments
  • Flower tiara lens
    • Himanshi Mendiratta
    • October 02, 2018 13:34
    • Edited
    2 comments
  • Graduate Duhok
    • Rager Mziri
    • October 01, 2018 13:38
    0 comments
  • Sexiest Man/Woman Alive
    • Dominique
    • October 01, 2018 00:27
    • Edited
    0 comments
  • Pumpkin Mask
    • Dominique
    • October 01, 2018 00:24
    0 comments
  • Clown Mask
    • Dominique
    • October 01, 2018 00:24
    • Edited
    0 comments
  • dizzy heart crown
    • Permanently deleted user
    • October 01, 2018 00:13
    0 comments
  • Face Tattoo Monami Frost Lenz
    • Permanently deleted user
    • September 28, 2018 21:17
    0 comments
  • Add your photo to a poster & place it in the world!
    • lukalangabriel
    • September 21, 2018 15:13
    2 comments
  • Gucci Print Overlay
    • Blakeb056
    • September 17, 2018 01:19
    0 comments
  • Supreme x LV Print Overlay Filter
    • Blakeb056
    • September 16, 2018 02:29
    0 comments
  • My first lens - Akira's Donuts!
    • Aaron Clifford
    • September 14, 2018 16:03
    0 comments
  • More Denver Nuggets AR Lens work - Check out Rocky!
    • Permanently deleted user
    • September 09, 2018 18:48
    0 comments
  • Denver Nuggets - Rocky Mascot Face Lens
    • Permanently deleted user
    • September 09, 2018 18:49
    • Edited
    0 comments
  • Colorado Rapids MLS AR Lens
    • Permanently deleted user
    • September 05, 2018 14:19
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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