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  • Our 2nd Snap Lens, Interactive Power Drill
    • Prabuddha Paul
    • December 17, 2018 21:36
    • Edited
    0 comments
  • I was feeling a little "bah-humbug" so I made Krampus
    • Aaron Clifford
    • December 17, 2018 18:48
    0 comments
  • My first lens! - Vintage Camera post effect
    • Permanently deleted user
    • December 16, 2018 21:22
    0 comments
  • Death Stranding Chiral Arm! Update
    • Anrick
    • December 16, 2018 20:06
    0 comments
  • try my lens
    • sakran2
    • December 14, 2018 23:17
    0 comments
  • In review issue
    • snapfilter_bh
    • December 14, 2018 15:03
    1 comment
  • Lens Studio "essayer le lens"
    • Tauguylar brice
    • December 12, 2018 15:15
    0 comments
  • Cool Santa
    • Permanently deleted user
    • December 12, 2018 06:14
    0 comments
  • Orange heart 🧡
    • Permanently deleted user
    • December 08, 2018 16:28
    1 comment
  • When I'm angry
    • Aaron Clifford
    • December 07, 2018 04:40
    0 comments
  • beach vibe lens
    • Ana Casciello
    • December 03, 2018 06:18
    0 comments
  • YOUNIVERSE
    • Dylon Fiala
    • November 27, 2018 07:26
    0 comments
  • Ibb on Ice
    • Permanently deleted user
    • November 23, 2018 16:23
    0 comments
  • ROBTICS MJCET
    • ifrahurrahman
    • November 20, 2018 17:39
    0 comments
  • Hearts
    • Permanently deleted user
    • November 20, 2018 03:11
    1 comment
  • Error when publishing Lens
    • Permanently deleted user
    • November 20, 2018 03:11
    1 comment
  • Mclovin lens from superbad Become Mclovin!
    • Nick lamela
    • November 18, 2018 03:05
    0 comments
  • Lunosaur
    • Dylon Fiala
    • November 15, 2018 08:19
    0 comments
  • Cool concept - New Years Countdown Lens that changes overtime
    • Brandon / Apoc
    • November 15, 2018 06:25
    • Edited
    1 comment
  • LouisVuittonColor2- Using segmentation now the colored print won't cover your face!
    • Blakeb056
    • November 05, 2018 03:47
    0 comments
  • Bubbleface
    • Anrick
    • November 01, 2018 00:55
    0 comments
  • Try my MONEY MOUTH lens (make dollar bills fly out of your mouth, haha)
    • Justin Melillo
    • October 31, 2018 18:08
    1 comment
  • Burn Glasses
    • Permanently deleted user
    • October 30, 2018 17:41
    0 comments
  • me me me Lenses
    • mxdmediazachry
    • October 30, 2018 00:21
    0 comments
  • Mumbai City FC
    • Permanently deleted user
    • October 30, 2018 00:52
    • Edited
    2 comments
  • arabic lensstudio
    • Aalzughibi
    • October 27, 2018 01:27
    1 comment
  • Devilish Moments Lens! Get Halloween ready!!
    • Punch Digital
    • October 25, 2018 12:00
    0 comments
  • Heart Filter
    • Permanently deleted user
    • October 21, 2018 21:50
    1 comment
  • Gameplan Records Lens
    • Permanently deleted user
    • October 19, 2018 16:26
    0 comments
  • Image Sender
    • Blakeb056
    • October 18, 2018 17:18
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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