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  • Beauty filter
    • Mikael Hagen Johansen
    • July 02, 2019 20:36
    0 comments
  • Mooncolor
    • Permanently deleted user
    • July 01, 2019 13:59
    0 comments
  • Let's Nacho
    • Permanently deleted user
    • June 29, 2019 21:21
    1 comment
  • My lens Nice idea
    • rashed almansoori
    • June 29, 2019 18:49
    0 comments
  • My lens "Aesthetics"
    • Mikael Hagen Johansen
    • June 29, 2019 14:56
    0 comments
  • مساء الخير
    • Permanently deleted user
    • June 29, 2019 12:58
    0 comments
  • Basketball Wisdom
    • Permanently deleted user
    • June 27, 2019 20:28
    0 comments
  • My Pack Has My Back
    • Permanently deleted user
    • June 26, 2019 21:20
    0 comments
  • Latest Punjabi Songs
    • Navikhaira6
    • June 25, 2019 04:13
    0 comments
  • devil
    • Navikhaira6
    • June 25, 2019 04:06
    0 comments
  • Don't Mess With Me!
    • Permanently deleted user
    • June 24, 2019 19:02
    0 comments
  • ostrich
    • sauropodd
    • June 23, 2019 21:19
    0 comments
  • Noodels, 3D Animated Food Stuffs
    • Permanently deleted user
    • June 21, 2019 21:53
    • Edited
    0 comments
  • music lens
    • Navikhaira6
    • June 21, 2019 02:32
    0 comments
  • Anime mask
    • Mikael Hagen Johansen
    • June 18, 2019 17:50
    0 comments
  • New Lenses
    • Permanently deleted user
    • June 18, 2019 00:41
    0 comments
  • Eek! Political Choices!
    • Permanently deleted user
    • June 17, 2019 21:51
    0 comments
  • Upload Camera Roll pictures as snap
    • Mikael Hagen Johansen
    • June 17, 2019 19:18
    17 comments
  • USA Goal Celebration
    • Permanently deleted user
    • June 17, 2019 14:22
    0 comments
  • Drip Rainbow Makeup
    • Mikael Hagen Johansen
    • June 16, 2019 19:31
    0 comments
  • rejected my lens!
    • filtersq8
    • June 16, 2019 17:35
    6 comments
  • Your smile is cute
    • Mikael Hagen Johansen
    • June 13, 2019 21:27
    0 comments
  • check out my lens!
    • goseminoles97
    • June 11, 2019 13:14
    1 comment
  • shonuff74
    • Permanently deleted user
    • June 10, 2019 17:57
    0 comments
  • shonff74
    • Permanently deleted user
    • June 10, 2019 17:43
    0 comments
  • Happy National Best friend
    • Mikael Hagen Johansen
    • June 08, 2019 23:20
    0 comments
  • White frame
    • Mikael Hagen Johansen
    • June 08, 2019 20:09
    0 comments
  • Yellow Filter
    • bradenboothby
    • June 07, 2019 22:00
    1 comment
  • Ur cute Lens
    • Mikael Hagen Johansen
    • June 07, 2019 19:07
    0 comments
  • LGBT Pride Cheeks
    • Permanently deleted user
    • June 06, 2019 11:28
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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