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  • Make-up lens and eye lens
    • wf-o
    • December 15, 2019 11:51
    1 comment
  • Hollywood smile lens and Rotoch
    • wf-o
    • December 15, 2019 11:48
    0 comments
  • Click lens
    • wf-o
    • December 15, 2019 11:46
    0 comments
  • hi
    • Permanently deleted user
    • December 14, 2019 23:40
    0 comments
  • Moon lens
    • X.lupita3
    • December 14, 2019 01:13
    0 comments
  • Lens Studio Filter Rejection (original content)
    • DNApr
    • December 12, 2019 05:39
    0 comments
  • Kylo's Revenge (Cinematic Lens)
    • JAK
    • December 10, 2019 19:53
    0 comments
  • Check out my lenses!
    • maddichollett14
    • December 10, 2019 00:29
    0 comments
  • valerio mazzei
    • Permanently deleted user
    • December 07, 2019 15:46
    0 comments
  • Yoda Lens
    • Jean Gallant
    • December 06, 2019 02:14
    0 comments
  • i made a lens but don't know if it's good
    • Permanently deleted user
    • December 04, 2019 05:31
    2 comments
  • Danny Tiara
    • Jean Gallant
    • December 04, 2019 01:20
    0 comments
  • رايكم
    • Permanently deleted user
    • December 03, 2019 12:14
    0 comments
  • Lens crazy eyes
    • athb.almsha3r
    • November 30, 2019 15:52
    0 comments
  • Best VHS lens
    • Chewynald
    • November 30, 2019 09:02
    0 comments
  • New Lens : refined
    • Chewynald
    • November 30, 2019 09:01
    0 comments
  • Cherry
    • michellezhao18
    • November 28, 2019 18:55
    0 comments
  • Allah Ve new song coming on 30 November #Jassie Gill
    • Navikhaira6
    • November 28, 2019 02:24
    0 comments
  • Shir Guru Nanak Dev Ji #1.42m views
    • Navikhaira6
    • November 28, 2019 02:22
    0 comments
  • #huntrz first try
    • Navikhaira6
    • November 28, 2019 02:20
    0 comments
  • Red and Black Haircolor
    • DracoBoy
    • November 27, 2019 06:59
    0 comments
  • New Lens : Clout God
    • Chewynald
    • November 27, 2019 00:32
    0 comments
  • Karaoke Yesterday (Beatles)
    • Dzmitry Haiduk
    • November 26, 2019 16:33
    • Edited
    0 comments
  • My first lens for selfie
    • adi.kadole04
    • November 21, 2019 13:09
    0 comments
  • tv Frame
    • rashed almansoori
    • November 19, 2019 21:38
    0 comments
  • Berlin Landmarker Lens
    • eL Be
    • November 19, 2019 19:47
    0 comments
  • Superfrost for Jaegermeister
    • eL Be
    • November 19, 2019 19:44
    0 comments
  • my lens
    • rashed almansoori
    • November 17, 2019 21:27
    0 comments
  • Basketball Shooting Court
    • Nick Kazakoy
    • November 11, 2019 19:20
    1 comment
  • Starry Lies Lens
    • Permanently deleted user
    • November 11, 2019 19:12
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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