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  • Test filter makeup
    • Permanently deleted user
    • February 21, 2020 21:58
    1 comment
  • i been trying to upload a filter and it tells me to go back to the app and i press the continue button it doesnt do anything from there
    • Permanently deleted user
    • February 19, 2020 19:20
    0 comments
  • Golden Glasses
    • Humorous
    • February 19, 2020 12:13
    0 comments
  • January Embers
    • lottaacne
    • February 18, 2020 16:33
    1 comment
  • butterfly effect
    • Chewynald
    • February 16, 2020 16:55
    1 comment
  • Cursed Rose lens
    • Shreya Shiralkar
    • February 14, 2020 18:58
    0 comments
  • new lens
    • xzs_20
    • February 14, 2020 18:50
    6 comments
  • Valentine Greetings
    • Permanently deleted user
    • February 14, 2020 01:48
    0 comments
  • Justin Bieber - Yummy Lens
    • k540076
    • February 14, 2020 01:31
    • Edited
    0 comments
  • Be Mine Animated Face
    • Permanently deleted user
    • February 14, 2020 01:50
    • Edited
    0 comments
  • Face Room
    • Albrektv
    • February 13, 2020 17:44
    1 comment
  • Crying A River - my first Lens creation
    • Permanently deleted user
    • February 13, 2020 16:18
    0 comments
  • Show your TRUE mood with "Dont Care" Vibes
    • Sarah Kim
    • February 12, 2020 19:48
    1 comment
  • New lens
    • r-aqqq
    • February 12, 2020 17:51
    2 comments
  • [Lens] Test Your snapchat knowledge
    • uaepro
    • February 12, 2020 13:55
    • Edited
    3 comments
  • ZoMaZi lens
    • Albrektv
    • February 11, 2020 22:56
    0 comments
  • Cloud ART
    • Albrektv
    • February 11, 2020 18:00
    3 comments
  • KazzyTv
    • Tblair01
    • February 11, 2020 14:03
    0 comments
  • Italia
    • r-aqqq
    • February 11, 2020 07:32
    0 comments
  • New lens
    • r-aqqq
    • February 11, 2020 07:31
    0 comments
  • Gloomy VHS
    • Chewynald
    • February 09, 2020 18:27
    0 comments
  • Valentine Day
    • dark soul
    • February 09, 2020 16:55
    0 comments
  • Be My Valentine Lens
    • Eswar Mohan
    • February 09, 2020 15:47
    • Edited
    0 comments
  • Aesthetic Venice Breeze Filter
    • aashvi77
    • February 09, 2020 14:57
    1 comment
  • My new lense “Urban Night”
    • aashvi77
    • February 09, 2020 14:49
    2 comments
  • butrint imeri
    • Permanently deleted user
    • February 08, 2020 21:30
    0 comments
  • Butrint Imeri
    • Permanently deleted user
    • February 08, 2020 18:43
    1 comment
  • Funny Face
    • travis_griff28
    • February 07, 2020 05:33
    0 comments
  • Blue Eyes
    • travis_griff28
    • February 07, 2020 05:32
    0 comments
  • Lighting Bolts
    • travis_griff28
    • February 07, 2020 05:30
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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