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  • Eternal Atake
    • Chewynald
    • March 06, 2020 20:52
    0 comments
  • COME CHECK OUT MY LENS!!!
    • Permanently deleted user
    • March 06, 2020 11:15
    0 comments
  • COME CHECK OUT MY LENS!!!
    • Permanently deleted user
    • March 06, 2020 11:14
    0 comments
  • rx_9
    • c9-c6
    • March 06, 2020 09:26
    0 comments
  • Happy #WorldBookDay everyone!
    • Aaron Clifford
    • March 05, 2020 19:11
    0 comments
  • Bloody Peace
    • incredible_ina
    • March 05, 2020 18:55
    0 comments
  • I am proud for this one please check it😘
    • Nagy Csaba
    • March 02, 2020 20:23
    0 comments
  • ive just crated my first one filter, pls check it out guys 😊
    • Nagy Csaba
    • March 02, 2020 20:21
    0 comments
  • “throw it back” emoji crown lens
    • xtynesha
    • March 02, 2020 10:41
    • Edited
    0 comments
  • sunset moon - a warm lens perfect for everyone
    • bradenboothby
    • March 02, 2020 03:03
    0 comments
  • desire - lens
    • wesamkk5
    • March 01, 2020 20:46
    0 comments
  • memories
    • wesamkk5
    • March 01, 2020 20:39
    0 comments
  • Play boi die lit vhs
    • Permanently deleted user
    • March 01, 2020 16:12
    0 comments
  • MONONOKE
    • Sarah Mayer
    • March 01, 2020 12:53
    0 comments
  • Hdhdh
    • Permanently deleted user
    • March 01, 2020 10:20
    0 comments
  • UR BARBIE DREAMS
    • baileylolzz
    • February 29, 2020 04:55
    0 comments
  • pink butterfly freckles
    • baileylolzz
    • February 29, 2020 04:54
    0 comments
  • Kappa Lens
    • Chewynald
    • February 29, 2020 01:38
    0 comments
  • hARRY STYLES
    • baileylolzz
    • February 28, 2020 23:31
    0 comments
  • i made a filter with pocky blush
    • pockythinqs
    • February 28, 2020 06:17
    0 comments
  • how do i submit my snapchat lens to become a community lens? and how do i get a creator profile?
    • pockythinqs
    • February 28, 2020 06:16
    0 comments
  • sun kissed
    • Permanently deleted user
    • February 28, 2020 03:23
    0 comments
  • my first filter ever
    • Permanently deleted user
    • February 27, 2020 16:04
    0 comments
  • A lot of filters i made :)
    • Tokragg
    • February 27, 2020 14:59
    0 comments
  • Lens, My Future Job Will BE
    • Tokragg
    • February 27, 2020 14:58
    0 comments
  • Screaming Hamster
    • Daniëlle
    • February 27, 2020 00:57
    0 comments
  • tik tok addiction
    • akanthony1
    • February 24, 2020 03:37
    • Edited
    0 comments
  • White Hearts
    • a_ij
    • February 23, 2020 22:29
    0 comments
  • Avengers VHS
    • Chewynald
    • February 23, 2020 05:15
    0 comments
  • No Time To Die
    • k540076
    • February 22, 2020 05:25
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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