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  • Purple Butterfly
    • Chewynald
    • April 01, 2020 05:32
    0 comments
  • Sharing my Project
    • Permanently deleted user
    • April 01, 2020 00:03
    0 comments
  • WFH Venice - Lens for Snap Camera - puts you on Abbot Kinney in Venice, CA
    • Sam Finding
    • March 31, 2020 16:06
    0 comments
  • First Time Using Behavior Script
    • Hayden Smith
    • March 31, 2020 07:40
    0 comments
  • Try it my first bad but I’m learning
    • Permanently deleted user
    • March 31, 2020 07:13
    0 comments
  • Lilly crown
    • Permanently deleted user
    • March 31, 2020 07:12
    0 comments
  • Self Isolation - xx Days in Self Isolation
    • Sam Finding
    • March 30, 2020 22:15
    0 comments
  • VHS
    • Ocahn7
    • March 30, 2020 19:46
    0 comments
  • Devil Eyes
    • Permanently deleted user
    • March 30, 2020 16:54
    0 comments
  • Midnight
    • Permanently deleted user
    • March 30, 2020 16:53
    0 comments
  • My New Lens Vintage Violet
    • Permanently deleted user
    • March 29, 2020 18:51
    0 comments
  • AESTHETIC ANGEL with flying roses
    • Permanently deleted user
    • March 29, 2020 13:18
    0 comments
  • Please Try My Animal Crossing Lens
    • cullenwullen10
    • March 29, 2020 07:17
    0 comments
  • hehehe
    • Permanently deleted user
    • March 29, 2020 02:54
    0 comments
  • WFH - Work From Home - Some Lenses for Snap Camera
    • Sam Finding
    • March 28, 2020 01:07
    • Edited
    0 comments
  • Stay at home for us - For our Healthcare Professionals
    • Sam Finding
    • March 28, 2020 00:49
    0 comments
  • Hooga Chakka using Material Shader
    • Permanently deleted user
    • March 27, 2020 11:43
    0 comments
  • Hlo
    • Abo0ody128
    • March 27, 2020 03:02
    1 comment
  • red petals ; a unique filter
    • Chewynald
    • March 26, 2020 23:20
    0 comments
  • Shrek Wazowski
    • parisp31
    • March 26, 2020 07:29
    0 comments
  • hey I noticed you left me on open, must’ve been by mistake haha
    • Officialothniel
    • March 26, 2020 04:30
    0 comments
  • rainbow butterfly crown + blush +freckles
    • vballislife22
    • March 25, 2020 23:41
    0 comments
  • my first lens: hello kitty cheeks
    • vballislife22
    • March 25, 2020 21:28
    1 comment
  • my first lens: hello kitty cheeks
    • vballislife22
    • March 25, 2020 21:24
    0 comments
  • shy crown
    • Permanently deleted user
    • March 25, 2020 08:52
    0 comments
  • golden butterflies, freckles
    • Aaronviney333
    • March 25, 2020 03:38
    0 comments
  • check out this filter i made.
    • Permanently deleted user
    • March 25, 2020 02:14
    0 comments
  • My fIrst lens for girlfriend <3
    • Permanently deleted user
    • March 24, 2020 20:34
    0 comments
  • CLOUDS BACKGROUND
    • johnny
    • March 24, 2020 18:00
    0 comments
  • The most advanced game lens I have ever created
    • uaepro
    • March 24, 2020 14:28
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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