The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

Share Your Creations

Follow New posts New posts and comments

Add your Snapcodes and share your work with creators

Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Chanel drip blush
    • Permanently deleted user
    • April 02, 2020 13:08
    0 comments
  • Melting Object Tutorial
    • Robbie Conceptuel
    • April 02, 2020 10:59
    1 comment
  • Queenbee of hearts
    • Permanently deleted user
    • April 02, 2020 09:54
    0 comments
  • 3D Objects Tutorial
    • Robbie Conceptuel
    • April 02, 2020 06:50
    0 comments
  • Help
    • Permanently deleted user
    • April 02, 2020 06:38
    0 comments
  • THIS IS FINE...
    • Permanently deleted user
    • April 02, 2020 02:38
    0 comments
  • Planning Poker to use with Snap Camera on a Video Conference
    • Sam Finding
    • April 03, 2020 01:02
    • Edited
    0 comments
  • ayo clown check
    • mana.sarrafi
    • April 01, 2020 23:24
    0 comments
  • Elephant Sign
    • Permanently deleted user
    • April 01, 2020 21:37
    0 comments
  • vintage flower blush
    • mana.sarrafi
    • April 01, 2020 19:29
    0 comments
  • On the water - Speed Boat, Kayak, Sunset Sail
    • Sam Finding
    • April 01, 2020 19:27
    • Edited
    0 comments
  • Piglet blush V2
    • Permanently deleted user
    • April 01, 2020 18:46
    0 comments
  • how can i get my lens in the main explore page
    • Permanently deleted user
    • April 01, 2020 18:43
    0 comments
  • Icon changes
    • Permanently deleted user
    • April 01, 2020 18:29
    0 comments
  • Piglet
    • Permanently deleted user
    • April 01, 2020 18:24
    0 comments
  • rannsheee
    • Permanently deleted user
    • April 01, 2020 18:03
    0 comments
  • Twin Peaks Black Lodge Lens
    • Permanently deleted user
    • April 01, 2020 17:41
    0 comments
  • Pee Wee's Playhouse Lens
    • Permanently deleted user
    • April 01, 2020 17:40
    0 comments
  • clouds blush
    • mana.sarrafi
    • April 01, 2020 16:52
    0 comments
  • Piglet blush
    • Permanently deleted user
    • April 01, 2020 16:28
    0 comments
  • the creation blush
    • mana.sarrafi
    • April 01, 2020 16:15
    0 comments
  • Harry Styles blush
    • mana.sarrafi
    • April 01, 2020 16:14
    0 comments
  • Piglet blush
    • Permanently deleted user
    • April 01, 2020 15:29
    0 comments
  • Orange Butterfly
    • Permanently deleted user
    • April 01, 2020 15:19
    • Edited
    0 comments
  • Donald duck blush
    • Permanently deleted user
    • April 01, 2020 13:12
    0 comments
  • freckles and blush
    • Permanently deleted user
    • April 01, 2020 12:46
    • Edited
    0 comments
  • Dumbo blush
    • Permanently deleted user
    • April 01, 2020 12:14
    0 comments
  • Lemon face
    • Permanently deleted user
    • April 01, 2020 08:31
    0 comments
  • winnie blush
    • mana.sarrafi
    • April 01, 2020 06:46
    0 comments
  • butterfly cheeks
    • Sarah Mead
    • April 01, 2020 06:16
    • Edited
    0 comments
  • «
  • ‹
  • 308
  • 309
  • 310
  • 311
  • 312
  • 313
  • 314
  • 315
  • 316
  • 317
  • 318
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It