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  • Butterfly
    • Permanently deleted user
    • March 23, 2020 20:14
    0 comments
  • What's your pickup line?
    • furgfury12
    • March 23, 2020 20:04
    0 comments
  • Moon Massage
    • Gijs Wahl
    • March 23, 2020 09:32
    0 comments
  • Tipsy Babez
    • Permanently deleted user
    • March 22, 2020 19:03
    0 comments
  • Blurred background
    • Permanently deleted user
    • March 22, 2020 16:41
    • Edited
    1 comment
  • PC Gamer
    • Kevinhabich
    • March 22, 2020 16:13
    0 comments
  • NEW LENS : floating ysl
    • Chewynald
    • March 21, 2020 01:16
    1 comment
  • Check my lens!! METALLIC CHANEL
    • Lexiboo961
    • March 19, 2020 15:38
    1 comment
  • *New lens Creator*
    • Lexiboo961
    • March 19, 2020 15:37
    1 comment
  • Check My Lense: DESERT LAKE
    • Permanently deleted user
    • March 18, 2020 21:07
    1 comment
  • Check My New Lense: GOLDEN LEAF
    • Permanently deleted user
    • March 18, 2020 21:02
    0 comments
  • جدة حي الاجواد
    • HASSAN Alabaih
    • March 17, 2020 16:00
    3 comments
  • check out
    • Permanently deleted user
    • March 17, 2020 15:26
    0 comments
  • الجواد
    • HASSAN Alabaih
    • March 17, 2020 15:19
    0 comments
  • can you make money from snap filters?
    • nutellapusheenz
    • March 16, 2020 21:33
    2 comments
  • elfy
    • dark soul
    • March 16, 2020 14:03
    0 comments
  • snap filiter
    • Official_1lol
    • March 15, 2020 03:07
    0 comments
  • check out my squishmallow lens!
    • emm.akate
    • March 15, 2020 01:19
    0 comments
  • Summer Vibes Lens
    • Permanently deleted user
    • March 14, 2020 23:27
    0 comments
  • check out this filter i made.
    • Permanently deleted user
    • March 14, 2020 17:36
    0 comments
  • my lens
    • athb.almsha3r
    • March 14, 2020 10:57
    3 comments
  • Vintage Spring
    • Pam
    • March 13, 2020 00:05
    0 comments
  • White Effect
    • a_ij
    • March 11, 2020 16:13
    0 comments
  • BERNIE 2020, HARRY STYLES, ANGELIC HALO, AQUARIUS BLUSH,
    • baileylolzz
    • March 11, 2020 01:27
    0 comments
  • REC v1 more filters in one and nice
    • ah1al
    • March 10, 2020 18:39
    0 comments
  • Where Should I Eat?
    • Chewynald
    • March 10, 2020 05:40
    0 comments
  • bernie 2020 bish!
    • baileylolzz
    • March 09, 2020 23:40
    0 comments
  • Valerina
    • Permanently deleted user
    • March 09, 2020 19:34
    1 comment
  • cortado lens
    • faisal-ah96💙
    • March 07, 2020 22:37
    0 comments
  • New lens, What Movie Genre To Watch
    • Tokragg
    • March 07, 2020 15:34
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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