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  • Happy pride
    • Mikael Hagen Johansen
    • June 05, 2019 00:19
    0 comments
  • sloth
    • sauropodd
    • June 04, 2019 22:48
    0 comments
  • My lens "White"
    • Mikael Hagen Johansen
    • June 04, 2019 20:16
    0 comments
  • My lens "Open your mouth"
    • rashed almansoori
    • June 03, 2019 01:50
    0 comments
  • Wacky
    • Permanently deleted user
    • June 01, 2019 19:19
    0 comments
  • Pennywise Makeup
    • Mikael Hagen Johansen
    • June 01, 2019 18:03
    • Edited
    0 comments
  • Harlequin Mask
    • Mikael Hagen Johansen
    • June 01, 2019 15:15
    0 comments
  • My first lens - vampire vibes
    • emily
    • May 31, 2019 12:40
    1 comment
  • Mission failed
    • Mikael Hagen Johansen
    • May 30, 2019 19:46
    0 comments
  • Queen Crown
    • Mikael Hagen Johansen
    • May 28, 2019 17:49
    3 comments
  • My lens rejected, why ?
    • Dina
    • May 28, 2019 12:20
    6 comments
  • Genius Verified Lens
    • Nick lamela
    • May 26, 2019 22:27
    0 comments
  • vsco filter pack
    • Mikael Hagen Johansen
    • May 26, 2019 17:54
    0 comments
  • Angry Snaplense
    • leo.usw
    • May 26, 2019 16:27
    2 comments
  • RGB Flower crown
    • Deejdrobo
    • May 26, 2019 06:22
    0 comments
  • Bubble Blowing Lens
    • Deejdrobo
    • May 26, 2019 05:06
    0 comments
  • Food VSCO
    • Mikael Hagen Johansen
    • May 25, 2019 16:12
    0 comments
  • My lens "Happy Vibe"
    • Mikael Hagen Johansen
    • May 25, 2019 07:26
    0 comments
  • Uploading lens advanced
    • Kanz
    • May 23, 2019 15:26
    2 comments
  • Face Retouch Lens
    • Kanz
    • May 23, 2019 15:12
    1 comment
  • My Lens "James Charles"
    • Mikael Hagen Johansen
    • May 22, 2019 20:42
    0 comments
  • My Lens "Spring"
    • Mikael Hagen Johansen
    • May 22, 2019 15:26
    0 comments
  • Snapcode for Finalized Sponsored Lens "not for Public Distribution"
    • creative prod
    • May 20, 2019 09:55
    1 comment
  • My Lense "Ugly filter"
    • Mikael Hagen Johansen
    • May 18, 2019 16:40
    0 comments
  • Saleh Al Ameri
    • Astro-saleh
    • May 18, 2019 14:30
    0 comments
  • Happy 17th May - Norway
    • Mikael Hagen Johansen
    • May 16, 2019 19:54
    0 comments
  • Dancing Mario
    • Mikael Hagen Johansen
    • May 15, 2019 16:19
    0 comments
  • Celebrate Victory Day
    • Permanently deleted user
    • May 14, 2019 11:52
    0 comments
  • Dimentio, Master of Dimensions
    • Permanently deleted user
    • May 12, 2019 22:27
    0 comments
  • Celebrate European elections now !
    • artb268
    • May 09, 2019 20:12
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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