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  • My first snapchat mask)
    • Permanently deleted user
    • September 17, 2019 22:01
    • Edited
    0 comments
  • Hello
    • Permanently deleted user
    • September 16, 2019 06:35
    0 comments
  • My new one
    • Permanently deleted user
    • September 13, 2019 11:24
    0 comments
  • Friday 13th Lens
    • dannymarree
    • September 12, 2019 14:39
    0 comments
  • my lens
    • ioii
    • September 12, 2019 10:57
    0 comments
  • unable to publish lens
    • Crystal Rankin
    • September 12, 2019 01:36
    0 comments
  • unable to publish lens
    • Crystal Rankin
    • September 12, 2019 01:37
    • Edited
    0 comments
  • Taxi
    • Permanently deleted user
    • September 11, 2019 06:36
    0 comments
  • Ice cream face lens
    • gerafine
    • September 10, 2019 12:22
    0 comments
  • The 1975 box w flowers frame
    • Permanently deleted user
    • September 06, 2019 00:57
    0 comments
  • Pride-Sunnies lens :)
    • PinkPirateQueen
    • September 05, 2019 05:45
    0 comments
  • MY NEW FILTER: Pina Colada :)
    • Permanently deleted user
    • September 04, 2019 23:43
    • Edited
    0 comments
  • Blue Eyes
    • PinkPirateQueen
    • September 04, 2019 17:24
    0 comments
  • Simple Rose
    • PinkPirateQueen
    • September 04, 2019 17:24
    0 comments
  • Brown Eyes
    • PinkPirateQueen
    • September 04, 2019 17:23
    • Edited
    0 comments
  • New Lenses: Smooth Bokeh and Retro Look
    • Permanently deleted user
    • September 01, 2019 17:42
    0 comments
  • back to school lens
    • gerafine
    • August 31, 2019 02:44
    0 comments
  • My new lens :) Butterfly Eyes
    • PinkPirateQueen
    • August 30, 2019 05:12
    • Edited
    2 comments
  • my lens
    • ioii
    • August 29, 2019 15:44
    0 comments
  • GREY EYES LENS
    • Jagmeetsingh18
    • August 27, 2019 05:03
    0 comments
  • DOPE OUTLINE
    • Jagmeetsingh18
    • August 27, 2019 03:41
    0 comments
  • vsco girl
    • sauropodd
    • August 24, 2019 18:39
    0 comments
  • My lens new lens
    • rashed almansoori
    • August 24, 2019 15:40
    0 comments
  • Eyes Of Wonder lens
    • Permanently deleted user
    • August 18, 2019 13:33
    • Edited
    1 comment
  • Emma Chamberlian Facetime Call
    • aram.karamanian
    • August 17, 2019 23:01
    0 comments
  • Emma Chamberlian Facetime Call
    • aram.karamanian
    • August 17, 2019 23:01
    0 comments
  • Avocado Vision
    • Permanently deleted user
    • August 12, 2019 13:53
    • Edited
    1 comment
  • Tiny Royale - Sugoi Mask
    • Stephen Riesenberger
    • August 08, 2019 19:06
    3 comments
  • bloody rose lens
    • gerafine
    • August 07, 2019 00:30
    1 comment
  • Alien Greetings
    • Permanently deleted user
    • August 05, 2019 15:41
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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