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  • The Resources section on the left is gone andI can't get it back.
    • Permanently deleted user
    • January 13, 2018 23:50
    1 comment
  • Model shows up back when imported
    • Permanently deleted user
    • January 13, 2018 23:33
    1 comment
  • 3D model not moving with base
    • Permanently deleted user
    • January 13, 2018 23:10
    3 comments
  • Unable to upload lenses
    • Permanently deleted user
    • January 13, 2018 22:21
    3 comments
  • Share your lenses
    • Permanently deleted user
    • January 13, 2018 21:42
    2 comments
  • The texture on my animation won't appear, and I don't know why..
    • Permanently deleted user
    • January 13, 2018 20:51
    1 comment
  • Model way to small
    • Permanently deleted user
    • January 13, 2018 18:59
    1 comment
  • Why was my lens approved for hours but is now rejected
    • Permanently deleted user
    • January 13, 2018 18:37
    3 comments
  • The Lego Intellectual
    • Permanently deleted user
    • January 13, 2018 18:28
    • Edited
    0 comments
  • What is Your Lens Submissions Review Average Wait Time?
    • CyreneQ
    • January 13, 2018 17:58
    5 comments
  • How can I play a sequence of 3d animations?
    • Permanently deleted user
    • January 13, 2018 17:57
    1 comment
  • How do i add a png or jpg picture
    • Permanently deleted user
    • January 13, 2018 11:19
    2 comments
  • Are you able to update the lens icon?
    • Aaron
    • January 13, 2018 10:18
    2 comments
  • Lens Studio Crashes after importing fbx file
    • J Asaki
    • January 13, 2018 09:50
    1 comment
  • Something went wrong while displaying this page.
    • Permanently deleted user
    • January 13, 2018 03:44
    1 comment
  • Object is not moveable by dragging in the app?
    • Permanently deleted user
    • January 13, 2018 03:43
    5 comments
  • Interactive lens help
    • Permanently deleted user
    • January 13, 2018 02:29
    1 comment
  • Make Things Change on Tap Featured
    • Jonathan Solichin
    • January 19, 2018 18:45
    • Edited
    79 comments
  • His texture for his eyes make him blind
    • monkeyvadim
    • January 12, 2018 22:24
    2 comments
  • How to make a draggable billboard object?
    • Matthew Mular
    • January 12, 2018 22:28
    • Edited
    5 comments
  • Idea: An option to compress the file to 4MB in LensStudio
    • Permanently deleted user
    • January 12, 2018 20:34
    1 comment
  • Sad — hours (Bart Simpson falling)
    • David Garzon
    • January 12, 2018 18:34
    • Edited
    0 comments
  • So frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    • monkeyvadim
    • January 12, 2018 18:10
    3 comments
  • Skate Lens
    • mrtolien
    • January 12, 2018 17:17
    • Edited
    1 comment
  • Lens Studio crashing when opened
    • meme
    • January 12, 2018 17:03
    6 comments
  • Lens in review for 2 days
    • Permanently deleted user
    • January 12, 2018 15:53
    • Edited
    2 comments
  • Blender materials not transforing
    • Permanently deleted user
    • January 12, 2018 14:33
    3 comments
  • Snapchat Lens Filter for Business
    • Permanently deleted user
    • January 12, 2018 11:46
    3 comments
  • Backface Issues
    • Permanently deleted user
    • January 12, 2018 11:39
    1 comment
  • Lens rejection
    • Alex_doudnikov
    • January 12, 2018 08:38
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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