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What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Mourt,
Lens Studio is a simple but powerful Mac and Windows desktop app that's open for the community to design and build their own Snapchat Lenses - it's not a 3D modeling software. It does support the FBX export format (and OBJ) which can be generated by many of those 3D tools you're thinking about, but only if it's exported properly.
When exporting the FBX format we have to make sure that we are using the correct settings so we can successfully import that FBX into Lens Studio. In order to get your FBX ready for importation into Lens Studio do read the 3D Object Export Guide. Then you can follow up with the 3D Object Import guide when you're ready to import that freshly made FBX into Lens Studio.
If you run into any difficulties following those guides let us know and we can troubleshoot from there.
Cheers,
Kaitlyn