I submitted a lens, and it got approved within about an hour. I uploaded an update ad it's been 2 days without any approval or "live" notification. It still says that the lens is in review. Is this normal?
How long should it take? I just find it kind of weird that the update hasn't been approved, but the original did. As far as I know, there's no way to cancel the submission or update it again until it's approved.
Thanks!
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Nevermind. My lens just went live.
Hey Michael,
Secondary Lens submissions take longer to review, but you should expect to have it soon. We appreciate your patience and encourage you to keep creating with Lens Studio!
Cheers,
Kaitlyn