Lens Studio Crashes after importing fbx file

  • I just tried downloading the model from the google drive. Specifically, I downloaded trump_lp_Rig.FBX. I then imported the object via File->Import and Lens Studio does not crash for me. The character is rotated a bit weirdly which you can correct in the transform. But, it doesn't crash. So, I likely am going to need some additional information. 

    Which file specfically are you downloading and importing?

    Also, can you please share me your logs? To do this, follow:

    for Windows - in “Type here to search” input field near Start Button type string below and click Enter.
    %LOCALAPPDATA%\Snap\Lens Studio

    for macOS - open Terminal app, paste string below and click Enter
    open ~/Library/Preferences/Snap/Lens\ Studio/   

    Locate the "log" folder, zip it and send to lensstudio-support@snapchat.com

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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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