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  • New Release Alert: Face Lenses on Lens Studio!
    • Natasha Weinstein
    • April 17, 2018 14:03
    • Edited
    6 comments
  • Fake iPhone message from Mom: "You're grounded."
    • Bram van de Ven
    • April 17, 2018 08:56
    0 comments
  • Occluder occluder material?
    • Permanently deleted user
    • April 17, 2018 00:56
    2 comments
  • Face in video Lens project example?
    • Filip Baba
    • April 16, 2018 18:32
    1 comment
  • Trash Doves Lens, Enjoy :)
    • mrtolien
    • April 16, 2018 11:47
    0 comments
  • Voice Manipulation?
    • Permanently deleted user
    • April 14, 2018 22:55
    2 comments
  • Rejected
    • Calvin Wayne
    • April 14, 2018 18:40
    1 comment
  • Lens Studio crashes while trying to save
    • Ryan McCrone
    • April 13, 2018 20:34
    1 comment
  • Allow Users To Add Creator Via The Filter
    • ChrisEditing
    • April 13, 2018 20:17
    1 comment
  • Ever wondered what it's like to be in Minecraft yourself? Pick up those tools and Hack n Slash your way through life with this lens!
    • Bram van de Ven
    • April 13, 2018 16:24
    0 comments
  • Project was not loaded! Exception in engine! Unknown data type: 3872
    • joelart123
    • April 13, 2018 14:43
    1 comment
  • Looping audio without delay
    • lukalangabriel
    • April 12, 2018 22:27
    4 comments
  • Animating a car in AR
    • Gabe Jacobs
    • April 12, 2018 19:39
    2 comments
  • Attaching face on exported lens
    • Permanently deleted user
    • April 11, 2018 11:35
    3 comments
  • FBX import orientation/displacement
    • richardlloyd_br
    • April 11, 2018 08:34
    10 comments
  • 🔥🔥Sad Boy Lense🔥🔥
    • Permanently deleted user
    • April 11, 2018 01:14
    • Edited
    0 comments
  • Missing Skin Textures
    • presidentjade
    • April 10, 2018 14:29
    2 comments
  • Lens works in studio but appears different when pushed to phone
    • Permanently deleted user
    • April 10, 2018 19:40
    • Edited
    1 comment
  • Ability for the user to input text
    • carcar999
    • April 09, 2018 23:00
    1 comment
  • Vitas "7th Element". BLBLLBBLB. HELP!!!!
    • Permanently deleted user
    • April 09, 2018 22:18
    0 comments
  • Uncompressed lens too large
    • carcar999
    • April 09, 2018 02:15
    3 comments
  • Tap Animation Distortion
    • Meredith Binnette
    • April 08, 2018 21:37
    1 comment
  • Snapchat's Avatar
    • mrtolien
    • April 08, 2018 10:48
    2 comments
  • My lens follows every rule but gets rejected.
    • Brandon / Apoc
    • April 08, 2018 03:57
    1 comment
  • Why won't me animation come up?
    • Carson Pardikes
    • April 08, 2018 00:57
    1 comment
  • Wassup
    • Permanently deleted user
    • April 07, 2018 03:01
    0 comments
  • All my lense i submit are rejected for no good reason
    • momo.idb
    • April 06, 2018 21:26
    10 comments
  • 3D 100$ dollar bills
    • Permanently deleted user
    • April 06, 2018 19:02
    • Edited
    1 comment
  • Making the image go Upside down ?
    • Permanently deleted user
    • April 06, 2018 17:03
    1 comment
  • MeshBuilder Buffer
    • joshua.fledderjohn
    • April 06, 2018 14:58
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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