The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

FBX import orientation/displacement

  • Hey Richard,

    In your 3DS Max scene, is your object's transform frozen? Be sure to check out our guide on exporting FBX files from 3DS Max:

    If you can share a screenshot of your export settings, that would help us troubleshoot your import issues.



    Comment actions Permalink
  • Hi Peter,

    I'm not familiar with Transforms being able to be frozen - what do you mean?

    I rebuilt the scene in 3DS in the World Coord System in case it was that  - it wasn't. I'm happy to send you the MAX file if that will help

    screen shots of export settings below.


    Comment actions Permalink
  • @peter I can supply you with the MAX file if you wish?

    Comment actions Permalink
  • Hi Richard,

    I just wanted to follow up with you on this issue. Are you still having trouble properly exporting your model?



    Comment actions Permalink
  • I am having the same issue with exports from Maya. It is an issue with pivots or some breakdown in the hierarchy. I'd love answers as well.

    Comment actions Permalink
  • Hi Michael,

    Is the model you're trying to export animated? Any details you can provide would be helpful in troubleshooting this issue.




    Comment actions Permalink
  • Hi Peter, 

    any ideas yet? 


    Comment actions Permalink
  • Hi Richard,

    Did you try using the 3DS Max command 'Reset XForm' on each object in your hierarchy?

    Give that a shot before exporting and let me know how it looks in Lens Studio.



    Comment actions Permalink
  • I figured out my issue on Maya. You need to match all the pivots of every object and group before you export. So if you unfold everything in the outliner (and it will take the pivot of the last thing selected so use that if you have a desired pivot), then go to Modify -> Match Transformations -> Match pivots, then they all will have the same pivot point. I also then Bake Pivots to reset everything once more. Once Exported, the new FBX imported fine when it comes to the model jumble. It still does odd things with materials but nothing you cant fix in Lens Studio. 

    Comment actions Permalink
  • OMG you are a true life saver !!!
    it works when you export from 3ds max the fbx, doing your manipulation in maya and re-export. all pivots are corrects in lens studio. but i truly don't understand why it don't works from 3ds max even if you copy paste the same coordinates values from pivot parents to childs objetcs in a group/dummy .

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!