Tap Animation Distortion

  • Hi Meredith,

    Happy to help you figure out your animation troubles. Based on what you're describing, it sounds likely that there was an problem with preparing and exporting animation layers from Maya, since the Idle animation seems like it's okay. I have a few questions that can help us pinpoint what's going on:

    1) When you say added the Tap Anim script, are you manually adding the script to a SceneObject, or are you working with the one that's included in the template?

    2) Have you made any modifications to the Tap Anim script?

    3) Did you bake out your animation Layers in Maya? If you solo the animation layers in Maya, does everything look correct?

    4) Are you passing in the correct layer names in Maya?

    5) After your animated object was imported, is it possible that any of its child Scene objects were transformed? Any scaling of joints in Lens Studio could cause scaling issues in the animation.

    6) Is your animated object parented to anything with a strange scale?

    Let me know and we'll try to narrow down the source of this issue!

     

    Best,

    Peter

    Comment actions Permalink
Have a comment?

Please sign in to leave a comment.

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!