2D PNG animation sequence order issue

  • Hi Jonas! Happy to help you figure out what your frames are playing out of order.

    Are you customizing any of the settings in the 2D animation texture import dialog? For example, crop or maximum size?

    Also, how are the files in your image sequence named? In general, to ensure correct ordering we recommend naming each file with a uniform padding - for example, a sequence that's 200 frames would be named 001 - 200.

    It would be great if you could share a screenshot of this window, perhaps denoting which specific frames are being played out of order?



    Comment actions Permalink
  • Hello Peter! Thank you for helping out!

    The filenames were the issue. I was naming the frames 1, 2, 3, 4, 5 etc. (12 frames total). In the 2D animation texture import dialog they appeared 1, 10, 11, 12, 2, 3 etc. I manually arranged them in the correct order in the dialog, but it seems like the software was overriding this somehow? At least some frames were not displayed in the order I arranged them when the animation was playing.

    When I changed the names to 001, 002, 003 etc. the problem disappeared! 

    Many thanks, 

    Comment actions Permalink
Have a comment?

Please sign in to leave a comment.

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!