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Missing Skin Textures

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presidentjade
Snap Lens Network Member Lens Studio Team

Apologies I'm a nOObie at this and not an expert when it comes to 3d models and stuff.

Im using Mixamo by Adobe to import a model of Spiderman and give him an animation. All looks good in Mixamo, meaning it looks like Spiderman with the proper skin textures and all.

However when I import it into Lens Studio, he is missing the skin textures. Or to be more clear, the skin textures do import as I can see the file in the left hand panel under Textures, but, the actual character on the screen has no skin textures but rather he is all red. He does the proper animantion that I had selected in Mixamo, but it's just an all red body with no Spiderman skin textures.

Am I doing something wrong? Is there something I'm missing?

Any help would be much appreciated :)

 

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    presidentjade
    Snap Lens Network Member Lens Studio Team

    Issue resolved! Wish there were a way to delete this post though! LOL! 

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey presidentjade,

    Instead of deleting would you mind sharing how you figured it out in case other community members run into the same problem?

    Cheers,
    Kaitlyn

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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