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  • Refraction in Transparent Materials
    • Ariel Meylan
    • July 10, 2019 20:00
    0 comments
  • Is there an older version of Lens Studio Available?
    • Glorianna De Repentigny (Glo)
    • July 10, 2019 17:20
    2 comments
  • Behavior Script delay with multiple script instances
    • Glenn McAnally
    • July 10, 2019 16:09
    1 comment
  • 2 things.
    • Mikael Hagen Johansen
    • July 10, 2019 15:19
    0 comments
  • Old Style
    • Mikael Hagen Johansen
    • July 09, 2019 23:53
    0 comments
  • My questions
    • Pretty hawk
    • July 09, 2019 21:15
    1 comment
  • Lens creator request
    • nairibphotography
    • July 09, 2019 14:25
    11 comments
  • "This Lens has errors" but there are none
    • Robert Müller
    • July 09, 2019 11:45
    11 comments
  • V1.4 makes Camera Laggy
    • John Tesoriero
    • July 09, 2019 04:07
    1 comment
  • Peanut Head
    • Ger Killeen
    • July 09, 2019 00:03
    0 comments
  • Add Lens Preview missing
    • loupis1
    • July 08, 2019 18:27
    6 comments
  • Reposition camera output in frame
    • Glenn McAnally
    • July 08, 2019 16:34
    3 comments
  • need sleep
    • karishma01a
    • July 07, 2019 23:58
    1 comment
  • How to switch marker tracking to world tracking
    • Daniel Matas
    • July 07, 2019 20:33
    1 comment
  • What app do I need to use or were do I find it
    • ANNIKA BURNETTE
    • July 07, 2019 17:45
    1 comment
  • I Want to display red objects only on the camera example : display Apple with colors and the other objects with gray
    • Ahmed Gamal
    • July 06, 2019 03:51
    2 comments
  • What Lens is This / How to Keep Lens Permanently
    • alecbridges9
    • July 06, 2019 00:10
    10 comments
  • Sia Lens
    • sami_ghanim
    • July 05, 2019 18:48
    2 comments
  • How can I make lens
    • dorado1212
    • July 05, 2019 16:53
    1 comment
  • bind object to one point
    • Артём Харченко
    • July 05, 2019 01:50
    1 comment
  • how to check the end of the animation
    • Артём Харченко
    • July 05, 2019 01:45
    • Edited
    1 comment
  • can i make the lenses detect faces no matter the rotation of the cellphone?
    • zeta
    • July 04, 2019 06:22
    • Edited
    5 comments
  • simple trigger to get object to fly in.
    • The Roast and Preview
    • July 04, 2019 02:41
    1 comment
  • Eyebrows Up 3D Model Function
    • Markus Unendlich
    • July 03, 2019 22:58
    1 comment
  • Lens Studio Not Responding
    • Glorianna De Repentigny (Glo)
    • July 03, 2019 19:21
    5 comments
  • Blend render targets with post effects
    • Emile swain
    • July 03, 2019 16:22
    2 comments
  • Script works on Android but not on IOS
    • Alex Scale
    • July 03, 2019 17:00
    • Edited
    2 comments
  • Having trouble assigning tweens to objects dynamically
    • caleb wood
    • July 03, 2019 14:54
    3 comments
  • My Recent (BAD) Experience With Support
    • Dominique
    • July 02, 2019 23:29
    3 comments
  • Beauty filter
    • Mikael Hagen Johansen
    • July 02, 2019 20:36
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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