The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • snap filtre geolocalisation HELP
    • Permanently deleted user
    • 27 يونيو، 2020 23:27
    • تم التحرير
    1 تعليق
  • how do make text disappear when i take the picture
    • Permanently deleted user
    • 27 يونيو، 2020 22:48
    2 تعليقات
  • Add post effect to one camera layer onlyy
    • zahrabbas
    • 27 يونيو، 2020 20:53
    1 تعليق
  • Lens not zooming in
    • MelmoMaggins16
    • 27 يونيو، 2020 16:44
    6 تعليقات
  • official lens creator
    • simsmok
    • 27 يونيو، 2020 09:29
    1 تعليق
  • [Tutorial] Mini Game 02 -- Duplicate & Recycle Textures and Materials مُميَّز
    • Nico S
    • 24 سبتمبر، 2020 21:58
    • تم التحرير
    1 تعليق
  • snapML 2D output
    • Marco Vanossi
    • 26 يونيو، 2020 20:32
    1 تعليق
  • Best Dad Baseball Cap
    • Permanently deleted user
    • 25 يونيو، 2020 19:27
    0 تعليقات
  • can you earn money?
    • Permanently deleted user
    • 25 يونيو، 2020 12:43
    1 تعليق
  • Facial landmarks real world metrics
    • Marco Vanossi
    • 25 يونيو، 2020 05:40
    2 تعليقات
  • Store user picture uploads
    • Marco Vanossi
    • 25 يونيو، 2020 05:39
    2 تعليقات
  • Background With Hole For Face
    • Permanently deleted user
    • 24 يونيو، 2020 15:27
    5 تعليقات
  • UI Button
    • xmayasnapxp
    • 24 يونيو، 2020 14:20
    2 تعليقات
  • TensorFlow python notebooks
    • Permanently deleted user
    • 24 يونيو، 2020 21:18
    • تم التحرير
    2 تعليقات
  • can you earn money from making lenses?
    • Permanently deleted user
    • 24 يونيو، 2020 11:12
    2 تعليقات
  • Can I use Armatures for Face Expressions?
    • Mike TheMechanic
    • 24 يونيو، 2020 00:41
    • تم التحرير
    6 تعليقات
  • Sharing photo and lens URL at the same time
    • Anders Weile
    • 23 يونيو، 2020 22:26
    2 تعليقات
  • Background Picker
    • Permanently deleted user
    • 23 يونيو، 2020 21:10
    • تم التحرير
    1 تعليق
  • Attaching bones in 3d model to face landmarks
    • Permanently deleted user
    • 23 يونيو، 2020 17:05
    1 تعليق
  • Moving object by user
    • Permanently deleted user
    • 23 يونيو، 2020 08:23
    1 تعليق
  • Trouble with Segmentation
    • Permanently deleted user
    • 23 يونيو، 2020 01:39
    1 تعليق
  • Troubleshoot in my creator public profile
    • damooog
    • 23 يونيو، 2020 00:58
    4 تعليقات
  • Request a sliding tape
    • abu_saoud
    • 22 يونيو، 2020 20:09
    0 تعليقات
  • snapchat speedometer
    • simsmok
    • 22 يونيو، 2020 15:10
    3 تعليقات
  • Lights with face mask textures
    • Permanently deleted user
    • 22 يونيو، 2020 13:04
    8 تعليقات
  • Weighted average in average blend mode is possible
    • Permanently deleted user
    • 22 يونيو، 2020 12:58
    3 تعليقات
  • Work with Snapchat.
    • alisaid_king
    • 22 يونيو، 2020 11:24
    1 تعليق
  • Face crop texture middle point bug [Symmetric Face Material]
    • Marco Vanossi
    • 22 يونيو، 2020 03:28
    1 تعليق
  • Can't upload any videos to Lens Studio.
    • swatt.ed
    • 22 يونيو، 2020 00:19
    1 تعليق
  • Smooth skin all over the body
    • Permanently deleted user
    • 22 يونيو، 2020 00:02
    6 تعليقات
  • «
  • ‹
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It