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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Official Lens Creator
    • mohandhir
    • 11 يوليو، 2020 03:47
    1 تعليق
  • [Tutorial] Mini Game 03 -- Game States, UI Scores, and Persistent Storage مُميَّز
    • Nico S
    • 17 يوليو، 2020 18:23
    • تم التحرير
    6 تعليقات
  • make Style Transfer easily.
    • ibrahimalrwili
    • 10 يوليو، 2020 23:17
    • تم التحرير
    0 تعليقات
  • camera effect
    • simsmok
    • 10 يوليو، 2020 19:41
    7 تعليقات
  • Particles Appear differently in Lens Studio Preview vs. phone
    • Permanently deleted user
    • 10 يوليو، 2020 17:58
    1 تعليق
  • Going Rainbow Arch
    • Permanently deleted user
    • 10 يوليو، 2020 14:45
    4 تعليقات
  • Request an explanation of the sliding tape
    • abu_saoud
    • 9 يوليو، 2020 19:54
    0 تعليقات
  • Business filter marked invalid due to error yet lens studio does not log any errors
    • Douglas Lilliequist
    • 9 يوليو، 2020 16:28
    1 تعليق
  • UI Toggle Text visibility
    • Permanently deleted user
    • 9 يوليو، 2020 14:06
    1 تعليق
  • hide myself at keystroke press
    • Permanently deleted user
    • 9 يوليو، 2020 09:15
    4 تعليقات
  • Detailed explanation of Lens Studio in Arabic (Lens Studio), the latest version (Version 3.0) Part Two
    • Maha
    • 9 يوليو، 2020 00:59
    1 تعليق
  • color UI Widgets ( arabic )
    • ibrahimalrwili
    • 8 يوليو، 2020 22:09
    1 تعليق
  • Can't find "official" lens on SnapCam
    • simonshelli
    • 8 يوليو، 2020 20:13
    0 تعليقات
  • Stuck on In Review Glitch
    • Hubertl
    • 8 يوليو، 2020 19:46
    1 تعليق
  • Add text in the Snapchat lens ( Arabic language )
    • ibrahimalrwili
    • 8 يوليو، 2020 19:12
    0 تعليقات
  • Verification
    • richboistreeter
    • 8 يوليو، 2020 18:53
    1 تعليق
  • Face 3D and 2D Download Lens Studio Example Projects
    • ibrahimalrwili
    • 8 يوليو، 2020 18:39
    • تم التحرير
    0 تعليقات
  • [Tutorial] How to make custom text appear for specific users
    • RYΛN SHIELDS
    • 8 يوليو، 2020 17:09
    • تم التحرير
    1 تعليق
  • 2d images on face image
    • j.patn
    • 8 يوليو، 2020 17:02
    1 تعليق
  • eye patch
    • cchott18
    • 8 يوليو، 2020 15:11
    0 تعليقات
  • Video texture not playing
    • Douglas Lilliequist
    • 8 يوليو، 2020 13:19
    0 تعليقات
  • FILTER HELP PLEASE
    • Yosongrapix
    • 8 يوليو، 2020 10:20
    • تم التحرير
    11 تعليقات
  • My lens got rejected for no reason
    • Noah Grose
    • 8 يوليو، 2020 09:08
    1 تعليق
  • snapML custom data array as input
    • Marco Vanossi
    • 8 يوليو، 2020 03:48
    1 تعليق
  • Lens taken down for no apparent reason
    • Permanently deleted user
    • 7 يوليو، 2020 21:06
    2 تعليقات
  • Sky and Ground Segmentation Simulaneously: Scale issues?
    • fncischen
    • 7 يوليو، 2020 21:04
    2 تعليقات
  • put video as background in segmentation template
    • Permanently deleted user
    • 7 يوليو، 2020 16:04
    9 تعليقات
  • Video delay effect
    • Alex Scale
    • 7 يوليو، 2020 12:57
    5 تعليقات
  • Audio is too loud when recorded
    • Permanently deleted user
    • 7 يوليو، 2020 12:56
    3 تعليقات
  • Snapcode Scan-animation?
    • Dweeh
    • 7 يوليو، 2020 08:32
    • تم التحرير
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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